Camtasia Crashes on Startup

If you're running into an issue where Camtasia is crashing on startup, please try the following:

Update Camtasia

• Download the most up-to-date version of Camtasia
  • If you're on the latest version already, please uninstall / reinstall using the appropriate link below:
    • Download the latest version of Camtasia.
    • Download previous versions of Camtasia.

Update Video Drivers

• Some computer manufacturers, such as Dell, Lenovo, HP, and others, will maintain their own drivers so you may need to check your computer manufacturer's support site first.
  • We recommend using the tools linked above for each manufacturer to automatically scan your system for updated drivers.
  • Additionally, some individual hardware manufacturers utilize their own tools to manage the drivers; ex. nVidia's GeForce Experience and AMD's Adrenaline Software suite.
    • If you know what video card you have in your computer then you can manually update your drivers from the following links:
      • Update nVidia drivers
      • Update AMD drivers
      • Update Intel drivers
  • Administrative rights may be required to update your audio and video drivers, please reach out to your IT team before trying to update your drivers.
  • Restart the computer once any drivers have been updated (required).

Repair C++ Libraries

• Download and repair the latest C++ Libraries
  
  • If you are on Camtasia 2024.0.3 or later, you may need to repair your C++ libraries; you can do so from the following direct link:
    https://aka.ms/vs/17/release/vc_redist.x64.exe
  • Once downloaded, run the installer and choose "Repair"
  • Restart the computer once the repair has been completed and try running Camtasia once more (required).

Additional Steps and Resources

There can be many causes for Camtasia crashing, the steps above have been tailored to a wider range of potential causes. In the event that the various troubleshooting steps and articles listed below do not address your problems in Camtasia, please contact our support team via the 'Support' bubble in the lower corner of this page.

• Try running Camtasia as an administrator
  • Right-click on the Camtasia's Start Menu icon and choose "Run as Administrator"
    • Note that you do need to be an administrator of your machine in order to do this.
• If you're currently connected to a VPN, please try disconnecting from the VPN and launching Camtasia.
• We've collected a few articles that may prove helpful when attempting to address issues with Camtasia crashing, though they are not specifically tied to that behavior. 
  • How to recover a recording if Camtasia crashed
  • Camtasia error on startup
  • Cloud Storage impact on Camtasia crashing
  • Attempting to run Camtasia in an unsupported environment can lead to Camtasia crashing or performing unexpectedly and you can learn more about doing so in this support article.

If issues persist, contact support.