Getting an "Unable to Start" error? Click on which product you're using below to view the steps to take from here:
Please follow the steps below:
- Close Camtasia completely, making sure it is not running in Task Manager
- Open the Run application (Windows + R or search "Run” in your start menu)
- Paste the following in the Run window: %LocalAppData%\TechSmith\Camtasia
- Click OK
- Please ZIP up the License folder. After the file has been zipped, please submit a support ticket with our Technical Support team here.
Please follow the steps below:
- Close Camtasia completely
- Open a Finder window
- At the top of your screen, on the menu bar, click on Go > Go to Folder...
- Enter in the following: /Users/your-username/Library/Application Support/TechSmith/Camtasia (Where "your-username" is the Mac username)
- Please ZIP up the License folder. After the file has been zipped, please submit a support ticket with our Technical Support team here.
Please follow the steps below:
- Close Snagit completely, making sure it is not running in Task Manager
- Open the Run application (Windows + R or search "Run” in your start menu)
- Paste the following in the Run window: %LocalAppData%\TechSmith\Snagit
- Click OK
- Please ZIP up the License folder. After the file has been zipped, please submit a support ticket with our Technical Support team here.
Please follow the steps below:
- Close Snagit completely
- Open a Finder window
- At the top of your screen, on the menu bar, click on Go > Go to Folder...
- Enter in the following: /Users/your-username/Library/Application Support/TechSmith/Snagit (Where "your-username" is the Mac username)
- Please ZIP up the License folder. After the file has been zipped, please submit a support ticket with our Technical Support team here.
