Getting an "Unable to Start" error? Click on which product you're using below to view the steps to take from here:
Camtasia Editor (Windows)
Please follow the steps below:
- Close Camtasia Editor completely, making sure it is not running in Task Manager.
- Open the Run application (Windows + R or search "Run” in your start menu).
- Paste the following in the Run window:
%LocalAppData%\TechSmith\Camtasia - Click OK.
- Please ZIP up the License folder. After the file has been zipped, please submit a support ticket with our Technical Support team.
Camtasia (Mac)
Please follow the steps below:
- Close Camtasia Editor completely.
- Open a Finder window.
- At the top of your screen, on the menu bar, click on Go > Go to Folder...
- Enter in the following:
/Users/your-username/Library/Application Support/TechSmith/Camtasia
(where "your-username" is the Mac username) - Please ZIP up the License folder. After the file has been zipped, please submit a support ticket with our Technical Support team.
Snagit (Windows)
Please follow the steps below:
- Close Snagit completely, making sure it is not running in Task Manager.
- Open the Run application (Windows + R or search "Run” in your start menu).
- Paste the following in the Run window:
%LocalAppData%\TechSmith\Snagit - Click OK.
- Please ZIP up the License folder. After the file has been zipped, please submit a support ticket with our Technical Support team.
Snagit (Mac)
Please follow the steps below:
- Close Snagit completely.
- Open a Finder window.
- At the top of your screen, on the menu bar, click on Go > Go to Folder...
- Enter in the following:
/Users/your-username/Library/Application Support/TechSmith/Snagit
(where "your-username" is the Mac username) - Please ZIP up the License folder. After the file has been zipped, please submit a support ticket with our Technical Support team.