Problem
After updating Snagit on Windows the Library is missing or empty.
Solution
If your Snagit Library is empty and you have a notification regarding Windows Search Indexing, please review our article that covers what to do if Snagit search is not working
If you store your Snagit Library in a cloud location such as OneDrive, Box.net, or Dropbox, then there may be a few things affecting the Library.
- Verify that your Library is pointing at the right folder
- Open Snagit Editor
- Go to Edit > Preferences > Library
- Hover over your Library location to see where it is stored
- You can change the location of the Library by clicking "Choose location..." if necessary.
- Verify that the Snagit Library folder is set to be available offline.
- The Cloud service may be set to throttle upload/download speeds .
- You can disable/enable throttling speeds in OneDrive's Advanced Settings
- Note, too, that OneDrive may pause syncing if you're connected to a metered internet connection (such as mobile and/or public hotspots).
- You can disable/enable throttling speeds in OneDrive's Advanced Settings
This can occur if the Snagit Datastore was changed from the default location. The captures have not been deleted and can be restored. The Datastore is where Snagit stores its Unsaved Captures. If this Datastore folder is moved from its original location without being exported from the Snagit Editor using this process, then the captures will not automatically open back up in the Snagit Library. However, it is possible to restore these captures so that they show in your Library.
This process will restore the images from the original Datastore and replace any new captures that were taken since it was moved. It is not possible to merge Datastores at this time.
- Locate the old Datastore folder that you would like to restore.
- View the contents of the Datastore folder.
- Enable viewing file extensions in Windows Explorer by opening Control Panel > File Explorer Options > View, deselect Hide extensions for known file types and press Apply.
- Select all of the items in the Datastore folder. Right-click the items and select Send To > Compressed (zipped) folder.
- Right-click on the zip file and rename it to Datastore.snagarchive
- Select Yes to the following prompt: Are sure you would like to change the extension of the file?
- Restore the Datastore in the Snagit Editor:
Edit > Editor Preferences > Library > Backup/Restore Automatically Stored Files > Restore - Browse to the Datastore.snagarchive file that you created from Step 4 and select Open. This will remove all captures from your existing Library and replace them.
