Camtasia is Crashing During Editing

If you're running into an issue where Camtasia is crashing due to complex projects as seen below, please try the following:

Update Camtasia

• Download the most up-to-date version of Camtasia
  • If you're on the latest version already, please uninstall / reinstall using the appropriate link below:
    • Download the latest version of Camtasia.
    • Download previous versions of Camtasia.

Update Video Drivers

• Some computer manufacturers, such as Dell, Lenovo, HP, and others, will maintain their own drivers so you may need to check your computer manufacturer's support site first.
  • We recommend using the tools linked above for each manufacturer to automatically scan your system for updated drivers.
  • Additionally, some individual hardware manufacturers utilize their own tools to manage the drivers; ex. nVidia's GeForce Experience and AMD's Adrenaline Software suite.
    • If you know what video card you have in your computer then you can manually update your drivers from the following links:
      • Update nVidia drivers
      • Update AMD drivers
      • Update Intel drivers
  • Administrative rights may be required to update your audio and video drivers, please reach out to your IT team before trying to update your drivers.
  • Restart the computer once any drivers have been updated (required).

Restart Camtasia and/or your computer

1. Save your work and restart Camtasia.
   • In many cases, crashing can be mitigated / reduced by saving your work and restarting Camtasia
2. Restart your computer prior to long stints recording or editing within Camtasia
   • Video editors like Camtasia can be resource-heavy so restarting your computer can help reduce performance-related crashing.

Practice and Prepare

1. Record in short, practiced sessions while using a script can as that help reduce the resource cost for Camtasia and in doing so, potentially reduce performance-related issues.
2. Overly complex projects can cause Camtasia to behave abnormally- breaking complex projects into multiple files may be recommended.

Additional Considerations

1. Maintain 100% scaling wherever possible; while it is not always possible, working with content that does not need to be scaled/resized can help reduce resource cost and ensure your content is not blurry once you export it.
   • Your recording, editing, and exporting dimensions should match the recommended settings for how you intend on sharing your project.
     • Ex. if you're hosting your Camtasia-created media on an LMS that has a maximum supported video resolution of 1920x1080 (1080p), then you would want to make sure you are recording, editing, and exporting from Camtasia at that resolution.
   • Assets and other imported media, such as logos, watermarks, and other similar items, should also be retained at their original sizes- note that you'll want to make sure you're creating those other assets with your Camtasia export dimensions.
   • You can find additional tips and tricks on how to maintain crisp, clear videos on our blog!
2. If crashing persists, save your work then export the project to an MP4 and add it to a new project to continue editing.
   
   • Flattening the MP4 will make callouts, visual effects, and other elements un-editable; use this method if other troubleshooting steps haven't fixed the crashing issue.

Additional Steps and Resources

There can be many causes for Camtasia crashing during the editing phase. From complex projects like the one shown below to out-of-date video drivers, the causes are numerous. In the event that the various troubleshooting steps and articles listed below do not address your problems in Camtasia, please contact our support team via the 'Support' bubble in the lower corner of this page.

• Try running Camtasia as an administrator
  • Right-click on the Camtasia's Start Menu icon and choose "Run as Administrator"
    • Note that you do need to be an administrator of your machine in order to do this.
• If you're currently connected to a VPN, please try disconnecting from the VPN and launching Camtasia.
• We've collected a few articles that may prove helpful when attempting to address issues with Camtasia crashing, though they are not specifically tied to that behavior. 
  • How to recover a recording if Camtasia crashed
  • Camtasia error on startup
  • Cloud Storage impact on Camtasia crashing
  • Attempting to run Camtasia in an unsupported environment can lead to Camtasia crashing or performing unexpectedly and you can learn more about doing so in this support article.

If issues persist, contact support.