Camtasia Crashes on Export

There can be many causes for Camtasia crashing during the export phase that range from complex projects to out of date drivers. We've collected a few steps that can help if Camtasia crashes on export, which you can find below:

Update Camtasia

• Download the most up-to-date version of Camtasia
  • If you're on the latest version already, please uninstall / reinstall using the appropriate link below:
    • Download the latest version of Camtasia.
    • Download previous versions of Camtasia.

Update Video Drivers

• Some computer manufacturers, such as Dell, Lenovo, HP, and others, will maintain their own drivers so you may need to check your computer manufacturer's support site first.
  • We recommend using the tools linked above for each manufacturer to automatically scan your system for updated drivers.
  • Additionally, some individual hardware manufacturers utilize their own tools to manage the drivers; ex. nVidia's GeForce Experience and AMD's Adrenaline Software suite.
    • If you know what video card you have in your computer then you can manually update your drivers from the following links:
      • Update nVidia drivers
      • Update AMD drivers
      • Update Intel drivers
  • Administrative rights may be required to update your audio and video drivers, please reach out to your IT team before trying to update your drivers.
  • Restart the computer once any drivers have been updated (required).

Check File Name

• Check the file name and path
  • Ensure there are no special characters (not-limited-to periods, commas, exclamation points, etc.)
  • Ensure you're not exporting to a cloud (OneDrive, Dropbox), network, or external hard drive
  • Try exporting to your Desktop to make sure the file path is not too long

Try the Microsoft Basic Renderer

• Set Camtasia to use the Microsoft Basic Renderer
  1. In Camtasia go to Edit > Preferences > Advanced.
  2. In the Hardware Acceleration section, set the drop down to Microsoft Basic Render Driver and click Ok.
  3. Restart Camtasia (required)
  4. Attempt to reproduce the project.

Additional Considerations

• Try highlighting the first half of the project and right-clicking on it and exporting; once complete, try exporting the second half by selecting it.
  • If successful, import both halves into a new project, add them to the timeline in the appropriate order and export once more.
• If the crash happens with all projects, look for common denominators:
  • Are they stored in the same location? If so, try saving/moving the project to a different directory.
  • Are they using a common asset/piece of media? If you add just that piece to a new project and save it, do you have the same issue? If you remove the asset/piece of media, does Camtasia still crash on export?
  • Is it crashing at the same percentage during export? If so, check that area of the timeline for common assets as mentioned above.

Additional Steps and Resources

In the event that the various troubleshooting steps and articles listed below do not address your problems in Camtasia, please contact our support team via the 'Support' bubble in the lower corner of this page.

• Try running Camtasia as an administrator
  • Right-click on the Camtasia's Start Menu icon and choose "Run as Administrator"
    • Note that you do need to be an administrator of your machine in order to do this.
• We've collected a few articles that may prove helpful when attempting to address issues with Camtasia crashing, though they are not specifically tied to that behavior. 
  • How to recover a recording if Camtasia crashed
  • Camtasia error on startup
  • Cloud Storage impact on Camtasia crashing
  • Attempting to run Camtasia in an unsupported environment can lead to Camtasia crashing or performing unexpectedly and you can learn more about doing so in this support article.

If issues persist, contact support.