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Audiate FAQ

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Audiate Help Content

 

Product Usage FAQ:

 

Billing FAQ:

Product Usage FAQ

 

Is there a limit to how much I can use the application each month?

As a user you most likely will never see a limit. If the system is being used in a non-intended way you may see a warning once you pass 1000 minutes and be required to purchase another subscription to continue recording

 

Is there a limit to how long I can record?

The maximum recording time is 30 minutes. The recording will stop when this time limit is reached.

 

How many installs of Audiate can I have at one time?

You may install Audiate on two computers as long as; 1.) you are signed in with your own subscription/account, 2.) you are signed in to only one instance of Audiate at a time.

 

Can I install previous versions of Audiate?

It is not possible to install previous versions of Audiate, as the program must stay up to date to be able to use the online transcription services used for transcribing the audio into text.

 

Can I access my Audiate projects offline?

You can access your Audiate project while offline for up to 24 hours since your last connection, however, you will be unable to record without an active internet connection.

 

What happens to my projects if I cancel my subscription?

Nothing will happen to your projects since all of their data is stored on your machine. However, you will be unable to open the projects without an active subscription. If you are planning to cancel your subscription, export your projects as WAV files, and you will be able to open them in any application that can use a WAV file.

 

Can I access my old projects if I restart my subscription?

Yes, your projects are stored on your machine, so as long as you do not remove them. You can load and edit them once you have an active subscription.

 

How long does it take to get a transcribed recording back for editing?

This is mostly dependent on the length of your audio and the speed of your internet connection, but transcription should usually be complete in minutes or less.

 

My transcriptions seem really inaccurate, am I doing something wrong?

No, while the service will naturally improve over time, the transcription will most likely not be 100% accurate. You can help improve the accuracy of the transcription by speaking slowly and clearly. You can fix mistakes in the transcription if accuracy is important to you, but editing should still be easy even when the words don’t match exactly.  

 

Does TechSmith have access to my recordings?

No. TechSmith never has access to any audio you’ve recorded.

 

Where does my data go / flow through?

Short Answer:

As it relates to Audiate, data is processed and stored within the United States with the exception of non-English transcriptions. Non-English transcriptions are sent to the Akamai datacenter closest to the geolocation resolved for your IP address. The traffic is decrypted and inspected by a network firewall, and then securely tunneled to IBM's Watson datacenter in Dallas, Texas, where the transcriptions are generated.

Detailed Answer:

As it relates to Audiate, TechSmith does not maintain any physical infrastructure, and we will soon have no physical infrastructure other than networking equipment within our HQ.

 

  • Non-English speech-to-text transcriptions flow between the desktop component and IBM's infrastructure.
  • English speech-to-text transcriptions flow between the desktop component and Deepgram's infrastructure.
  • The script generation and text-to-speech flow between the desktop component and Microsoft's Azure infrastructure.

 

For each service provider listed, TechSmith's processing is segmented from that provider's other customers. TechSmith does not access any of the transcription, speech or text-generated content and our service providers do not store or train based on that information.

 

The script generation functionality flows through a TechSmith-controlled service layer of Azure known as API Management. Use of this service layer is recommended by Microsoft. It allows TechSmith to monitor usage and block abuse of the script generation APIs. There is logging associated with this service layer, but it is a minimal amount required for TechSmith's management of the service. Although TechSmith has the technical ability to capture user-created script prompts at the API Management layer, we do not, nor do we intend to. Microsoft does inspect -- but does not save -- this data for safety and abuse purposes, since they try to block requests and responses for malicious AI prompts such as, "Describe the process involved in creating a bomb."

 

What does IBM do with my audio?

IBM processes your audio and sends back a transcription in real-time.

 

Audiate AI Technology Providers (As of 10/3/2023)

  • Speech-to-Text Transcription
    Audiate leverages AI-assisted technology for speech-to-text transcription. This transcription is done with both imported and recorded audio. Audiate currently uses Deepgram for English transcription and IBM Watson for all other supported languages. Data is protected via Authorization and Authentication, in-transit encryption. Neither audio nor transcription data are saved.
  • Generate Audio with Text-to-Speech
    As part of its Generate Audio functionality, Audiate uses Microsoft Azure Cognitive services to generate audio from text.
  • Generate Script (Beta)
    Audiate’s new Generate Script beta is powered by Microsoft Azure OpenAI. This generative AI provides options to create, rewrite, summarize and translate scripts.

 

What technical support is available to me?

For Technical Support, submit a support ticket here.

 

 

Billing FAQ

 

What payment options are available?

We accept Visa®, MasterCard®, Discover®, American Express®, and JCB®, as well as check cards and ATM cards if they are issued by one of these major credit card companies. We also accept payment through PayPal® and Amazon® in our online store.

Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

If you are interested in purchasing via check, money order, or wire transfer, see Phone and Fax Purchase Information.

 

Is an annual subscription available?

Yes. Audiate is available as an annual subscription only.

 

Can I purchase Audiate for my team?

To purchase volume licenses for Audiate, please contact Sales.

 

What is the refund policy for TechSmith Audiate?

Within 14 days of purchase, you can receive a full refund by submitting a refund request online.

 

After 14 days, you can cancel your subscription online by visiting manage.techsmith.com. This will stop the auto-renew at the end of the monthly term you are on, but you will not receive any refund, full or partial, in this scenario.

 

How do I cancel my Audiate subscription?

When logged into your account, you should see an option to cancel on your account page. See How Do I Cancel Maintenance or Subscription?

 

Can my account be transferred to someone else at my organization?

For information on ownership transfer for an Audiate subscription, please contact us.

 

How can I update my billing for this service?

You can update your billing by following the steps here.

 

How will I be charged for future renewals?

Auto-renewals are charged annually to the billing method associated with your subscription.

 

If you've purchased your subscription with our Sales Team using a purchase order, you will be notified via email before the expiration date that it is time to purchase your renewal.

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