- Visit manage.techsmith.com and sign in to your TechSmith account.
- Go to the Online store orders tab.
- Next to a product, click
> Cancel maintenance.
- Your maintenance will remain active until the end of the billing period (in this example, July 10, 2025).
After this date, you'll continue to have access to the Snagit or Camtasia version that you own. However, your maintenance will not be renewed, and access to maintenance benefits (new releases and features, premium technical support, certification training) will end.
- If you still wish to proceed, confirm the cancellation.
If you change your mind, you can un-cancel the maintenance anytime before the deactivation date.
Having trouble accessing your account or canceling maintenance? Please submit a ticket.
At manage.techsmith.com, you can cancel your subscription for these products:
| Camtasia Essentials/Create/Pro | TechSmith Assets for Camtasia | ||
| Snagit Individual | TechSmith Assets for Snagit | ||
| Camtasia Audiate | Screencast Pro* | ||
| Video Review | TechSmith Knowmia Pro* |
To cancel your subscription:
- Visit manage.techsmith.com and sign in to your TechSmith account.
- Go to the Online store orders tab.
- Next to a product, click
- Your subscription will remain active until the end of the billing period (in this example, March 14, 2023). On this date, your subscription will be deactivated, and access to product will end.
- If you still wish to proceed, confirm the cancellation.
*Content deletion policy:
|
|
Screencast Pro |
After the end of the billing period, your account will switch to a free Screencast account. Videos that have not been viewed within the last 12 months will be removed, and additional content cannot be uploaded until the total video count goes back to 25. See our content deletion policy. |
|
|
Knowmia Pro |
Your content will be permanently deleted in 60 days after the subscription deactivation. See our content deletion policy. |
If you change your mind, you can un-cancel the subscription anytime before the deactivation date.
Having trouble accessing your account or canceling a subscription? Please submit a ticket.
