- Visit manage.techsmith.com and sign in to your TechSmith account.
- Go to the Online store orders tab.
- From the product menu, select Cancel maintenance.
- Review the cancellation policy, and then confirm cancellation.
Your maintenance will remain active until the end of the billing period (in this example, May 05, 2023).
After this date, you'll continue to have access to the Snagit or Camtasia version that you own. However, your maintenance will not be renewed, and access to maintenance benefits (new releases and features, premium technical support, certification training) will end.
If you change your mind, you can un-cancel the maintenance anytime before the deactivation date.
Have trouble accessing your account or cancelling maintenance? Contact our customer support team.
Deletion Policy for Screencast and Knowmia:
- If you are canceling your Screencast Pro subscription, after the end of the billing period, your account will switch to a free Screencast account.
If any content on a free account has not been viewed in over a year, this content will be deleted. For more information, see our content deletion policy.
- If you are canceling your Knowmia Pro subscription, your content will be permanently deleted in 60 days after the subscription deactivation. For more information, see our content deletion policy.
To cancel your subscription:
- Visit manage.techsmith.com and sign in to your TechSmith account.
- Go to the Online store orders tab.
- From the product menu, select Cancel subscription.
- Review the cancellation policy, and then confirm cancellation.
Your subscription will remain active until the end of the billing period (in this example, May 05, 2023). On this date, your subscription will be deactivated, and access to product will end.
If you change your mind, you can un-cancel the subscription anytime before the deactivation date.
Have trouble accessing your account or cancelling the subscription? Contact our customer support team.
