Capture Hangs with Spinning Wheel Using Snagit on Mac

Problem

After selecting the area to capture with the cross hairs, the computer freezes with the screen grayed out with the spinning wait cursor (also known as the "spinning wheel", or the "spinning beach ball").

Solution

First, make sure the latest updates for your version of Snagit are installed. From the menu bar, select Snagit > Check for Updates to install updates. If the problem continues, try the steps below.

1. Close Snagit.
2. Open System Preferences > Security & Privacy > Privacy.
   
3. Click the Padlock icon in the lower left corner and enter your password.
   
4. Go through every category in the list (located on the left), and select Snagit from the list on the right to grant access.
   
   

   Google Chrome

   If using Google Chrome, any update to Chrome may cause the setting for Chrome under System Preferences > Security & Privacy > Privacy > Automation > Snagit to be deselected. If Chrome has updated recently and you are experiencing this problem, check this setting to make sure Chrome is selected.

5. Try a new capture in Snagit.