Camtasia (Windows): The Following Files Failed to Produce

Problem

We're sorry! An error has occurred. The following files failed to produce:

  • _config.xml config_xml.js

Solution

Camtasia 2018

  1. Close Camtasia.
  2. Browse to this folder: C:\Users\<username>\Documents\Camtasia\Custom Production Presets 18.0
  3. Delete all the XML files that are in the directory (make copies if you have custom files you do not want to recreate).
  4. Restart Camtasia. The default presets will automatically get put back in the folder and fully work when producing.

Camtasia 9

  1. Close Camtasia.
  2. Browse to this folder: C:\Users\<username>\Documents\Camtasia Studio\Custom Production Presets 9.0
  3. Delete all the XML files that are in the directory (make copies if you have custom files you do not want to recreate).
  4. Restart Camtasia. The default presets will automatically get put back in the folder and fully work when producing.