Unable to Complete Scrolling Capture in Snagit


There are scenarios where Automatic Scrolling capture will not work. Conflicting third-party utilities, unsupported browsers or applications, incompatible hardware drivers, and security software are examples of issues that could impede the auto-scroll in Snagit.

  • If you are running Snagit 12 or earlier, see this article for more information.
  • If you are only seeing horizontal scrolling arrows in Microsoft Edge, see this article for more information.
  • If you are experiencing problems in Firefox, see this article for more information.
  • If you are experiencing issues with the latest update in Chrome, try Scrolling Capture (Formerly Panoramic Capture).


Use Panoramic Scroll

If you use Snagit 13 or later, try Scrolling Capture (formerly Panoramic Capture).

Selection Area Tips

  • Resize the web browser or application window to a larger size so it is easier to view the content as you scroll or pan during capture.
  • Do not include the scroll bar in the selection.
  • Consider excluding irrelevant content in the capture such as blank margins, online ads, etc.
  • Disable floating toolbars before capture.

Scrolling and Panning Tips

  • Scroll smoothly. Do not scroll too fast or slow.
  • Scroll or pan one direction at a time. Try not to zigzag.

Scrolling (formerly Panoramic scrolling) capture may have trouble accurately capturing parallax websites.

Use a Different Browser

If you receive an error or no response when capturing a website, open the URL in a different web browser, such as Google Chrome, Mozilla Firefox, Internet Explorer, or Microsoft Edge. Results may vary across web browsers based on website content.

Use your Web Browser's Incognito/Private Mode

Most web browsers have the ability to browse in an "incognito" or "private" window. These alternate browsing modes usually disable all third-party extensions and add-ons which can potentially interfere with Snagit's scrolling ability.

Set Application Zoom to Default

For best results, set the zoom level in the application to capture to the default 100%.

Check your Security Software

Security and identity protection software is frequently changing. This software can sometimes falsely detect Snagit (or other trusted applications) as a potential threat and block the software from working properly. To verify your security software is not causing an issue, disable the security software and then take a scrolling capture again with Snagit. If you are able to capture, contact the security software manufacturer for instructions on how to add Snagit to the exclusions list (sometimes referred to as the white list).

Do not forget to turn your security software back on after you have finished testing with Snagit!