Snagit (Windows): Unable to use Print Screen

Problem

There are a few programs that can potentially "take over" the print screen key, and prevent Snagit from using it as a hotkey.  In some cases, the messages below might appear.

13.0.2 and later only



All versions



Solution

13.0.2 and later

Beginning with version 13.0.2, Snagit has the ability to override the assigned hotkey if another program has the desired hotkey registered. The most common scenario that may cause this are when using the Print Screen, and either OneDrive and/or Dropbox are installed.



Selecting Yes in the dialog shown above will override the other program that is currently using the current hotkey, and allow Snagit to take over the functionality of that key. If Snagit is closed (not running at all), the hotkey will revert back to the other program, until Snagit is opened again.

Selecting No in the dialog shown above will allow whichever program that is currently using the hotkey to continue using it. This hotkey will not be available for use in Snagit.

To enable or disable this option after the dialog has shown , please follow these steps....

  1. Open the main Snagit capture window
  2. Browse to the file menu File > Capture Preferences > Hotkeys tab
  3. Check or uncheck the box at the bottom to "Allow Snagit to override other hotkey assignments"



  4. Select OK
  5. Assign the desired hotkey to a preset or as the global capture hotkey

OneDrive

  1. In the notification area (usually in the bottom right corner of the screen), expand the area to view all of the icons.
  2. Right click on the OneDrive icon. 
  3. Choose Settings.
  4. Select the Auto Save tab
  5. Un-check the box that reads "Automatically save screen shots I capture to OneDrive."
    Note: If this box is already unchecked, then check the box and Apply the change.  Then, repeat these steps to go back in and un-check the box. 




Dropbox

This can occur if the Dropbox application starts before Snagit, even if the option to share screen shots to Dropbox is unchecked. In order to re-assign Print Screen to Snagit, Snagit will need to launch before Dropbox. Below are solutions to the two most common scearnios.

"Scenario 1: Snagit and Dropbox are running, and I am unable to assign Print Screen to Snagit."

  1. In the notification area (usually in the bottom right corner of the screen), right click on the Dropbox icon.
  2. Select the gear icon in the upper right corner. 
  3. Choose Exit Dropbox.



  4. Hover over the Snagit capture window.
  5. Select the gear icon.
  6. Choose Preferences.
  7. Select the Hotkeys tab.
  8. Assign Print Screen to the global capture hotkey. 

    Tip!

    If you are trying to assign Print Screen to be the Image capture profile hotkey, so that the capture goes directly to the Editor (without needing to choose Video/Image) please see this article.

  9. Click Apply. 



Now you can restart Dropbox as well.  

Scenario 2: "When I start my computer, Dropbox takes back over the Print Screen key."

In this case we recommend disabling Dropbox from starting with the system.  

  1. In the notification area (usually in the bottom right corner of the screen), expand the area to view all of the icons.  
  2. Right click on the Dropbox icon. 
  3. Select the gear icon in the upper right hand corner.
  4. Choose Preferences. 



  5. Under the General tab, un-check "Start Dropbox on system startup."
  6. Click Apply.



Now, just make sure that Snagit is running before your start Dropbox. 

 

Was this article helpful?
14 out of 37 found this helpful