Image Capture Fails or Does Not Appear in Snagit Editor (Snagit 2021 & Older)

Problem

After taking a capture, Snagit failed to load and a blank image appears in the Editor.

Solution

Snagit does not have the ability or permission to write in the DataStore.

Remove/Create a New DataStore

1. Close Snagit.
2. Press Ctrl-Alt-Delete and select Task Manager. In Windows 10 and Windows 8, the processes are under Details. Please confirm the following processes are not running:
   • Snagit32.exe
   • SnagitEditor.exe
   • SnagPriv.exe
3. Press Windows+R on your keyboard to open the Run window.
4. Type the following and click OK:
   • Windows 11, 10, 8, 7, and Vista: %LocalAppData%\TechSmith\Snagit\
5. Copy and paste the DataStore folder in your Desktop for backup. The DataStore folder contains all your old Snagit captures.
6. Delete the DataStore folder.
7. Open Snagit.

Snagit creates a new DataStore folder to store your future captures.