Snagit (Windows): FTP Not Working

Problem

When connecting to the FTP output to share a capture, the upload appears to be frozen with the following message being displayed:

connecting.png

Solution

In most cases, the upload is not frozen. It is waiting for a response from the FTP site with a minimum wait time of 5 minutes or less. However, the firewalls can prevent this from happening so the response is never received. After the connection has gone through, you will likely see the following:

timeout.png

To prevent this issue, follow the steps below:

  1. Select Use passive FTP.
  2. Click OK.
    passive.png