Problem
Our organization uses an older version of Snagit and our users are constantly being upgraded automatically to the latest version and placed into trial mode. Even though we have disabled the option to automatically check for updates in Snagit, this behavior still continues to happen.
Solution
Snagit alone is unable to automatically install major version updates on its own without user interaction or administrator approval and action (ie. v12 to v13). We have identified two IT solutions that we found can automatically push the version 13 update to its clients:
End Users
Please contact your IT team to request the update to be disabled.
Administrators
If you are unable to find where to disable the automatic updates in your IT solution, we recommend contacting the appropriate support team.
Ivanti (Formerly LanDesk)
Ivanti does not currently distinguish between minor (ie 13.0.0 > 13.0.1) and major version updates (ie 12 > 13). To prevent Snagit from auto-updating, the feature in this article should be Disabled. For further assistance in disabling the auto-update in Ivanti, please contact the Ivanti support team.
If you wish to have Ivanti support major version detection and to offer the ability to treat minor releases differently than major releases, please file a feature request with Ivanti support.
GFI Languard
For information on how to prevent auto-updating in GFI Languard, please contact GFI Support.
At this time, we have only identified Ivanti (LanDesk) and GFI as causes for this behavior. If you do use a different solution and find the same behavior, please submit a support ticket.
