Snagit (Windows): Error Code: (5) Access is denied

Problem

During installation, the following error message appears:

Solution

Run as Administrator

  1. Locate the Snagit.exe file or download Snagit here.
  2. Right-click the file and select Run as administrator.

Disable Anti-Virus Software

Some anti-virus software can block Snagit from installing. Temporarily disable your security software and try installing Snagit again.

Manually Install Microsoft .NET Framework

Snagit 13 requires Microsoft .NET Framework 4.6 or later. The Snagit installer automatically downloads and installs the framework. The Snagit installation fails if an error occurs during the process. To fix this issue, manually install the framework.

  1. Download and install the latest version of the Microsoft .NET Framework here.
  2. Restart your computer after installing Microsoft .NET Framework.
  3. Try to install Snagit again.

Contact IT

If you are still unable to install Snagit, there may be a policy on the computer preventing the install. Contact your local IT team to assist you with installing Snagit.

Contact TechSmith Support

If you are still unable to install Snagit, contact our support team.