Snagit (Windows): Error Code: (5) Access is denied

Problem

When installing Snagit, the following error message appears.

Solution

Option 1: Run as administrator

  1. Locate the Snagit EXE file that was downloaded. If you need to re-download version 13, you can do so here.
  2. Once downloaded, right click on the file and choose "Run as administrator"

Option 2: Disable anti-virus

Some anti-virus applications can block Snagit from successfully installing. If possible, try temporarily disabling your security software, and then try installing Snagit again.

Option 3: Manually install Microsoft .NET Framework

Snagit 13 requires that the Microsoft .NET Frame 4.6 be installed. If this is not installed, then the Snagit installer will attempt to download and install it automatically. If there is an error in this step, this can cause the Snagit install to fail. Manually downloading and installing the .NET Frame work can help in some cases.

  1. Download and install the latest version of the Microsoft .NET Framework here.
  2. Once installed, reboot your computer.
  3. Now, try installing Snagit 13 again

Option 4: Contact local IT

If all of the options above fail, there may be a policy on the computer that is preventing the install. Contact your local IT team to see if they are able to assist in installing Snagit.

Option 5: Contact Support

If none of the above methods work, please contact our support team here.

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