Snagit (Windows): Video Capture Terminated Unexpectedly. The Video Recorder Returned Error 18

 

Problem

A new video capture results in one, or both of the errors below.

error18.png

Screen_Shot_2018-03-06_at_08.23.26.png

Solution

Please follow the steps below to correct the problem.

Option 1: Check for Updates

  1. Open Snagit.
  2. From the file menu, select Help > Check for Updates.
  3. Download and install any available updates.

Option 2: Change Audio Recording Method

  1. Exit Snagit and the Snagit Editor. Confirm that they are not running in Task Manager.
  2. Press Windows+R on your keyboard to open the Run window.
  3. Type the following and click OK: regedit
    regedit.png
  4. Browse to HKEY_CURRENT_USER\Software\TechSmith\Features\snagit.
  5. Click the snagit folder.
  6. Right-click the AllowMfAudioCapture item on the right and select Modify.
  7. Change the Value data field from 1 to 0, and click OK.
  8. Close the Registry Editor, and open Snagit, and try a new recording.

If the problem continues, please follow the steps in this support article.