Snagit (Windows): Video Capture Terminated Unexpectedly. The Video Recorder Returned Error 18

Problem

A new video capture results in one, or both of the errors below.

error18.png

Screen_Shot_2018-03-06_at_08.23.26.png

Solution

Please follow the steps below to correct the problem.

  1. Exit Capture Window and Snagit Editor. Confirm that they are not running in Task Manager.
  2. Download this zip file.
  3. Double-click the zip file to extract files.
  4. Double-click EnableWAVAudio.reg. Click OK when prompted.

If the problem continues, please follow the steps in this support article.