Camtasia (Windows): Error Code 350 During Uninstall

Problem

When uninstalling Camtasia you receive the error below:

Error Code: (350) No action was taken as a system reboot is required.


error_350.png

Solution

Version 9.1.2 Only

  1. Exit Camtasia. Confirm that it is not running in Task Manager.
  2. Press Windows+R on your keyboard to open the Run window.
  3. Type the following and click OK: regedit
  4. Browse to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{34ab05ac-3089-417f-828e-c2da3d5b4e09}.
    uninstallreg.png
  5. Right-click the {34ab05ac-3089-417f-828e-c2da3d5b4e09} folder and choose Delete.

    There may be a double entry for {34ab05ac-3089-417f-828e-c2da3d5b4e09} and the second entry may have an addition of Reboot Needed attached to the end of the key. Delete that one as well.

  6. Close the Registry Editor.
  7. Press Windows+R on your keyboard to open the Run window.
  8. Type the following and click OK: %programdata%\Package Cache\{34ab05ac-3089-417f-828e-c2da3d5b4e09}\
    2018-08-31_13-18-21.png
  9. Right-click the CamtasiaInstaller_ENU.exe file and choose Delete.

All Other Camtasia versions

Download and install this tool from Microsoft. Run the scan, and then restart your computer and attempt to uninstall or update Camtasia.