An Audio Error Occurred (Error 33). HRESULT 0x8027025b When Attempting to Record a Video With Snagit on Windows

Problem

A new video capture results in one, or both of the errors below.

Solution

If you have Snagit 2024 and are experiencing this issue, please create a ticket with Technical Support by clicking on this Create a Ticket Link

Please follow the steps below to correct the problem.

Option 1: Check for Updates

1. Open Snagit.
2. From the file menu, select Help > Check for Updates.
3. Download and install any available updates.

Option 2: Check Microphone Device

1. Open the Snagit Capture Application
2. Click on the Video Tab on the left hand side
3. Click on the option arrow to the right of the Microphone Switch
4. Verify the microphone showing in the dropdown is the intended microphone for the system

5. If the issue persists with this specific device, try an alternative device in the dropdown instead to see if the behavior is any different. 

   NOTE: Even if microphone is not intended for the video recording, this setting can still impact the success of a recording as Snagit tries to make contact with the recording device in the event it does not need to be turned on. This can effect the initializing of a recording even without audio.

Option 3: Change Audio Recording Method

1. Exit Snagit and the Snagit Editor. Confirm that they are not running in Task Manager.
2. Press Windows+R on your keyboard to open the Run window.
3. Type the following and click OK: regedit
   
    
4. Browse to HKEY_CURRENT_USER\Software\TechSmith\Features\snagit.
5. Click the snagit folder.
6. Right-click the AllowMfAudioCapture item on the right and select Modify.
7. Change the Value data field from 1 to 0, and click OK.
8. Close the Registry Editor, and open Snagit, and try a new recording.

If the problem continues, please follow the steps in this support article.