An Audio Error Occurred (Error 33). HRESULT 0x8027025b When Attempting to Record a Video With Snagit on Windows

Problem

A new video capture results in one, or both of the errors below.

Solution

Please follow the steps below to correct the problem.

Option 1: Check for Updates

1. Open Snagit.
2. From the file menu, select Help > Check for Updates.
3. Download and install any available updates.

Option 2: Change Audio Recording Method

1. Exit Snagit and the Snagit Editor. Confirm that they are not running in Task Manager.
2. Press Windows+R on your keyboard to open the Run window.
3. Type the following and click OK: regedit
   
   
4. Browse to HKEY_CURRENT_USER\Software\TechSmith\Features\snagit.
5. Click the snagit folder.
6. Right-click the AllowMfAudioCapture item on the right and select Modify.
7. Change the Value data field from 1 to 0, and click OK.
8. Close the Registry Editor, and open Snagit, and try a new recording.

If the problem continues, please follow the steps in this support article.