Problem
Use this guide to troubleshoot the problems with using Camtasia Editor on a Proxy Server and/or Firewall.
Solution
Before proceeding, please make sure that the computer that Camtasia Editor is being installed on meets the minimum system requirements . Also, make sure that all Windows updates are installed. See this Microsoft support article for instructions on how to check for updates.
Some of our licensing operations are handled by a third party, so we have URLs for that third party as well as URLs for our own systems for account management and analytics
Add the following addresses in your Allow List:
- my.nalpeiron.com (used for licensing operations like activating, refreshing, and returning a license. It provides our products with info about a user's license and subscription)
- nsa.nalpeiron.com (licensing related analytics)
- https://login.techsmith.com (used for login via TechSmith accounts)
- https://updater.techsmith.com/ (used for updating the software)
- https://library-api.cloud.techsmith.com/ (For Assets to work properly)
- http://activation.cloud.techsmith.com/ (Used for maintenance and subscription awareness)
- ssgtm.techsmith.com (GTM analytics)
Camtasia Editor also needs to be able to communicate over ports 443 and 80.
*You may only need port 443.