Update My Billing Information for My Subscriptions

If you have an auto-renewing subscription purchased through our online store, you can update your payment information for the upcoming renewal under the Online store orders tab in your TechSmith account.

1. Visit manage.techsmith.com and sign in to your TechSmith account.
2. Go to the Online store orders tab.
3. Next to a product, click Actions and select Update payment method.
4. Select Proceed.
   
5. Select New Payment Method.
6. Add a new credit card. Or, link your PayPal or Amazon Pay account.
   
7. Once you add a new payment method, next to it, select Make Default. It will now be used for any future charges on your subscription. 
   

Have trouble accessing manage.techsmith.com? Another option is to:

1. Visit techsmith.onfastspring.com/account and enter the email address associated with your account.
2. In your inbox, open the "Manage Your Orders" email and follow the link: 
   
3. Go to the Subscriptions tab.
4. Next to the product for which you want to update the credit card, select Manage > Update payment method.
5. Select Add Payment Method and add a new credit card.
6. Next to the card, select Use This.
   
   The credit card is marked as Current and will be used for the next payment on this product.
7. Further troubleshooting:
   • If your renewal payment fails again, make sure that you have selected Use this next to the correct card (see step 7 above).
   • If the correct card is set as Current, but the renewal payment keeps failing, please contact your card issuing bank to confirm that they are not blocking the transaction.

To change your billing address for an active subscription, please submit a ticket and provide your new address for our team to assist. 

If you need to change your email address, you can update it here:

If your subscription has been set to manual billing, you need to add a payment method to keep your subscription from expiring.

To add a payment method and switch to auto-billing:

1. Visit manage.techsmith.com and sign in to your TechSmith account.
2. Go to the Online store orders tab.
3. Next to a product, click the three dots menu and select Update payment method.
4. Select Proceed.
   
5. Select Manage > Update payment method. Do not click Pay Now.
6. Select Add Payment Method and add a new credit card.
7. Next to the card, select Use This.
   
   Your subscription will be switched to auto-billing, and the next renewal payment will be processed automatically.
   

Alternatively, you can switch to auto-billing while renewing your subscription. Make sure this option is selected before you submit the renewal payment. 

If your subscription currency is INR, your subscription must have manual billing due to Indian banking regulations.

Changing your first and last name, phone number, or company name will apply to all future invoices. This change is not retroactive — it will not update on invoices that have already been generated.

1. Visit manage.techsmith.com and sign in to your TechSmith account.
2. Go to the Online store orders tab.
3. Go to Billing details.
4. Click Edit details.
   
5. Update the Name, Phone, or Company field with your new information.
6. Save your changes. The new updates will appear on all future invoices.

Some customers may have an auto-renewing subscription under the Direct orders tab if they purchased using a different method than our online store (website). If auto-renewal is on, you can update the credit card for the next renewal payment using the steps below.

Follow these steps:

1. Visit manage.techsmith.com and sign in to your TechSmith account.
2. Go to the Direct orders tab.
3. Go to Billing details.
4. Add a new credit card.
5. Set the new card as primary. It will be used for all future auto-renewal payments.