Tooltips do not appear in the Snagit 2022 Editor when hovering over Tools


The Snagit Editor in Snagit 2022 does not display the Tooltip videos when hovering over the tools



Please try all of the troubleshooting steps below.


Option 1: Check Editor Preferences

Go in the Editor to Edit->Editor preferences->General and see if the Show videos in tooltips is selected mceclip0.png


Option 2: Check features file

1) Close out of Snagit so that it is not running at all

2) Hold down the Windows key on your keyboard and hit the R key to open the Run window.

3) In the Run Window, type the following and then hit Enter: %appdata%\techsmith\

4) Right click on the features.json file and open it in Notepad

5) Change the "TooltipPopup" line to true

6) Reopen Snagit and see if the same behavior occurs