Snagit Is Not Activating Successfully

Problem

When opening Snagit , one of the following error messages appears:

"Unable to start Snagit. If this problem persists, please contact Technical Support."

"The key entered is not a valid software key. Check the key you entered for errors or try a different key."

Or if you're seeing this trial expiration message, even though you've already entered a key in a prior instance of Snagit.

Solution

Option 1

Snagit 2023.1.0 and Newer

Please try these steps:

1. Close out of Snagit so it is not running at all. Make sure by opening your Task Manager (Ctrl + Shift+ Esc) then click on the More Details if possible. Then make sure that Snagit Capture, SnagPriv, Snagit Editor, and any other Snagit processes are not running in Applications or Background Processes.
2. Hold down the Windows key on your keyboard and hit the R key to open the Run window.
3. In the Run window, type the following and then hit Enter: %LOCALAPPDATA%\TechSmith\Snagit\License
4. Delete the contents you see in this folder location, but keep the folder.
5. Run Snagit as an administrator. (Note: If you're not able to run as an administrator, these steps may still resolve your issue.)
   

Snagit 2023.0.3 and Older

Please try these steps:

1. Close out of Snagit so it is not running at all. Make sure by opening your Task Manager (Ctrl + Shift+ Esc) then click on the More Details if possible. Then make sure that Snagit Capture, SnagPriv, Snagit Editor, and any other Snagit processes are not running in Applications or Background Processes.
2. Hold down the Windows key on your keyboard and hit the R key to open the Run window.
3. In the Run window, type the following and then hit Enter: C:\Users\Public\TechSmith\Snagit
4. Delete the contents you see in this folder location, but keep the folder.
5. Run Snagit as an administrator. (Note: If you're not able to run as an administrator, these steps may still resolve your issue.)
   

Option 2

Please start a Technical Support ticket with us and include the following files:

Snagit 2023.1.0 and Newer

• Open the following folder by copying and pasting the following location into the Windows File Explorer: %LOCALAPPDATA%\TechSmith\Snagit\License
• Send all the files you see in this folder when you submit your ticket. You can send them individually (they are small enough) or you can zip them up and send them as a .ZIP file by highlighting the files, then right click and select Send to > Compressed (zipped) folder
  

Snagit 2023.0.3 and Older

• Open the following folder: C:\Users\Public\TechSmith\Snagit\License
• Send all the files you see in this folder when you submit your ticket. You can send them individually (they are small enough) or you can zip them up and send them as a .ZIP file by highlighting the files, then right click and select Send to > Compressed (zipped) folder