Snagit (Windows): Error: Failed to Save Document

Problem

After capturing in Snagit, the following error message appears:

Solution

Reason 1: Older Version Is Currently in Use

Make sure that the latest version of Snagit is downloaded on the machine. Download Snagit to update to the newer version.

Reason 2: Security Software Interfering in Snagit

A common issue is that some security software is interfering in Snagit. Some security softwares are:

  • Kaspersky Antivirus
  • BitDefender 2012
  • ByteFence

Try to disable the security software and use Snagit again to see if the problem continue. If the security software is the cause of the problem, try adding the following processes to the white list or exception list within the security software:

  • Snagit32.exe
  • SnagPriv.exe
  • SnagitEditor.exe

If the problem still continues, please submit a ticket.