Snagit (Windows): Crashes or the crosshairs are sluggish when trying to take a capture.

Problem

When initiating a capture using Snagit, when the cross hairs appear on the screen, they may be slow to respond and act very sluggish. In some cases, Snagit may crash. This behavior can be caused by having many monitors connected to your computer, or using multiple 4K monitors. Snagit currently supports using 2-3 monitors, or a single 4K monitor. However, there are some things that are worth trying before you begin disconnecting monitors (the options listed below can all be implemented simultaneously, or one at a time).

Solution

Option 1: Simple Cross Hairs

Beginning with Snagit 12, it is possible to change the appearance of the cross hairs, so that it is easier for them to render on the screen. In some cases, this can improve performance when multiple monitors are being used. 

Snagit 2018

  1. Open the main Snagit capture window.
  2. Click File > Capture Preferences.

    2017-11-14_7-46-32.png

  3. Click the Capture tab.
  4. Check the box for "Simplified crosshairs."

    2017-11-14_7-47-00.png

  5. Click OK. 

Snagit 13/12

  1. Close out of Snagit completely so that it is not running at all. Make sure by opening your task manager (CTRL + ALT + DELETE) and click on the Processes tab (for Windows 8/10, choose More Details) and make sure that Snagit32.exe, SnagitEditor.exe, and SnagPriv.exe are not running in that list.
  2. Download and save the appropriate file at the bottom of this article.

    Snagit 13:
    "SimpleCrossHairs_13.reg"
    Snagit 12: "SimpleCrossHairs_12.reg"

  3. Run the REG file by double clicking it (select Yes/OK to the prompts)
  4. Open Snagit, and try it again

Option 2: Change Render Method

Snagit 2018

Using the steps below, Snagit can be force to display in software mode rather than hardware mode, which may work better on some machines. This will not affect the performance of video capture.

  1. Close Snagit and make sure it is not running. Make sure it is closed by checking in the Windows notification area down by the clock.
  2. Download and save this zip file.
  3. Unpack the zip file by double clicking it.
  4. Double click the "WPFEnableSoftwareMode.reg" file and click OK to the prompts.
  5. Restart Snagit and see if it works.

Snagit 13/12

  1. Close out of Snagit completely so that it is not running at all. Make sure by opening your task manager (CTRL + ALT + DELETE) and click on the Processes tab (for Windows 8/10, choose More Details) and make sure that Snagit32.exe, SnagitEditor.exe, and SnagPriv.exe are not running in that list.
  2. Download and save the appropriate file at the bottom of this article.

    Snagit 13: "MultiMonHotfix_13.reg"
    Snagit 12:
    "MultiMonHotfix_12.reg"

  3. Run the REG file by double clicking it (select Yes/OK to the prompts)
  4. Open Snagit, and try it again

Option 3: Adjust Windows Theme

Another possible solution is to disable the aero them in Windows Vista and Windows 7 (and later) and choose a Windows basic theme instead.  This can be done by right clicking your desktop > Personalize > and choosing a Basic Theme.

 

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