Snagit (Windows): Crashes or the crosshairs are sluggish when trying to take a capture.

Problem

When intiating a capture using Snagit, when the cross hairs appear on the screen, they may be slow to respond and act very sluggish. In some cases, Snagit may crash. This behavior can be caused by having many monitors connected to your computer, or using multiple 4K monitors. Snagit currently supports using 2-3 monitors, or a signle 4K monitor. However, there are some things that are worth trying before you begin disconnecting monitors (the options listed below can all be implemented simultaneously, or one at a time).

Solution

Option 1: Simple Cross Hairs

Beginning with Snagit 12, it is possible to change the appearance of the cross hairs, so that it is easier for them to render on the screen. In some cases, this can improve performance when multiple monitors are being used. 

Snagit 13/12

  1. Close out of Snagit completely so that it is not running at all. Make sure by opening your task manager (CTRL + ALT + DELETE) and click on the Processes tab (for Windows 8/10, choose More Details) and make sure that Snagit32.exe, SnagitEditor.exe, and SnagPriv.exe are not running in that list.
  2. Download and save the appropriate file at the bottom of this article.

    Snagit 12: "SimpleCrossHairs_12.reg"
    Snagit 13: "SimpleCrossHairs_13.reg"

  3. Run the REG file by double clicking it (select Yes/OK to the prompts)
  4. Open Snagit, and try it again

Option 2: Change Render Method

Beginning with Snagit 10, it is possible to slightly adjust the rendering engine in Snagit in an attempt to improve performance. 

Snagit 13/12/11

  1. Close out of Snagit completely so that it is not running at all. Make sure by opening your task manager (CTRL + ALT + DELETE) and click on the Processes tab (for Windows 8/10, choose More Details) and make sure that Snagit32.exe, SnagitEditor.exe, and SnagPriv.exe are not running in that list.
  2. Download and save the appropriate file at the bottom of this article.

    Snagit 13: "MultiMonHotfix_13.reg"
    Snagit 12:
    "MultiMonHotfix_12.reg"
    Snagit 11: "MultiMonHotfix_11.reg"

  3. Run the REG file by double clicking it (select Yes/OK to the prompts)
  4. Open Snagit, and try it again

Snagit 10

  1. Make sure that version 10.0.2 is installed
  2. Close out of Snagit completely so that it is not running at all. Make sure by opening your task manager (CTRL + ALT + DELETE) and click on the Processes tab, and make sure that Snagit32.exe, SnagitEditor.exe, and SnagPriv.exe are not running in that list. 
  3. Download the "multimonitorfix.zip" file at the bottom of this article.
  4. Extract the contents of the zip file by double clicking it
  5. Copy the "snagit32.exe" file in that folder into the following location:

    64 Bit Machine: C:\Program Files (x86)\TechSmith\Snagit 10\
    32 Bit Machine: C:\Program Files\TechSmith\Snagit 10\

    You will be prompted to overwrite the file that is already there, which is okay.

  6. Back in the original zip folder that was downloaded, double click the REG file (select Yes/OK to the prompts)
  7. Open Snagit, and try it again

Option 3: Adjust Windows Theme

Another possible solution is to disable the aero them in Windows Vista and Windows 7 (and later) and choose a Windows basic theme instead.  This can be done by right clicking your desktop > Personalize > and choosing a Basic Theme.

 

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