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TechSmith Support Policy

Not sure if you have a Business License, an Individual Subscription, or a previous version?
 Click here to find out how to check!

Email support is available for the Snagit trial and Camtasia with Watermark.

 

 Individual Subscription Support Policy

Service Email Support Chat Support Phone Support
camtasia_icon.png Camtasia Pro ✓ ✓  
camtasia_icon.png Camtasia Create ✓ ✓  
camtasia_icon.png Camtasia Essentials ✓ ✓  
snagit_icon.png Snagit (Current version is 2025) ✓ ✓  
audiate_icon.png Camtasia Audiate ✓ ✓  
screencast_icon.png Screencast.com Pro ✓ ✓  
screencast_icon.png Screencast.com Free ✓    
assets-for-snagit_icon.pngassets-for-camtasia_icon.png TechSmith Assets ✓ ✓  
TechSmith_Capture.png TechSmith Capture (Free) ✓    

Service Email Support Chat Support Phone Support
camtasia_icon.png Camtasia (Current version is 2025) ✓ ✓ ✓
snagit_icon.png Snagit (Current version is 2025) ✓ ✓ ✓

 Previous Versions Support Policy

Find out what version you are running. See this article.

PC / Mac No Maintenance Until Perpetual + Active Maintenance Until
Snagit 2024 Email 10/02/26 Phone, chat, email 10/02/27
Snagit 2023 Email 10/25/25 Phone, chat, email 10/25/26
Snagit 2022 Email 12/7/24 Phone, chat, email 12/7/25

Snagit 2021

 Email 10/19/23 Phone, chat, email 10/19/24
Camtasia 2024 Email 10/02/26 Phone, chat, email

10/02/27
Camtasia 2023 Email 4/25/26 Phone, chat, email 4/25/27
Camtasia 2022  Email 6/7/25 Phone, chat, email 6/7/26
Camtasia 2021 Email 4/27/24 Phone, chat, email 4/28/25
Camtasia 2020 Email 4/28/23 Phone, chat, email 4/28/24

Go to the TechSmith contact page to contact us! (You can start a live chat, submit a ticket, or find the phone number for a call on this page.)