Problem
Snagit displays, "No Network Connection" error when attempting to start and/or sign in. Snagit Individual subscriptions do not include a license key, which may be relevant context for users seeing this error.
Solution
Snagit requires a network connection to verify your license. Check the following and try again:
- Wi-Fi is turned on or an ethernet cable is connected.
- Your router (and/or hub or switch) is working.
- Internet connection
If you use a proxy server/firewall, allow Snagit to use the following:
- my.nalpeiron.com
- nsa.nalpeiron.com
- login.techsmith.com
- ports 443 and 80
If you are using an enterprise network, contact your IT support team to update connection settings and allow access to my.nalpeiron.com, nsa.nalpeiron.com, and login.techsmith.com on ports 443 and 80.
You can find out more information on proxy servers/firewalls in our dedicated support article on using Snagit with a Proxy Server/Firewall.
If issues persist, please contact Technical Support via the "Support" button in the lower right corner of the page.