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Knowledge base
Version History
Activation, Sign-in & Licensing
- Snagit or Camtasia shows Trial or Expired Trial after I’ve purchased
- License Verification & Sign-In Issues (Snagit & Camtasia)
- Find, Enter, or Recover Your Software Key (Snagit & Camtasia)
- How to Activate Snagit or Camtasia
- Camtasia did not ask for my key after upgrading
- Unable to Verify License in Camtasia Editor See all 15 articles
Performance & Crashes
Projects, Media & File Formats
Audio (Recording & Editing)
Recording
- Capture Doesn’t Work or Screen Recording Fails (Snagit & Camtasia)
- Zoom Integration Issues
- How to Record Audio and Video with Camtasia Editor
- The Temporary Directory Used By Camtasia Is Invalid
- "Unable to Start Camtasia" Error After Stopping a Recording
- How Long Can You Record With Camtasia Editor? See all 32 articles
Editing & Effects
Export, Share & Publish
Install & Uninstall
- Download, Install, or Update Snagit & Camtasia
- Modify, Repair, Remove when attempting to open software
- Service TechSmith Agent (TechSmith Agent) Failed to Start
- Use the Camtasia Editor UninstallerTool.exe as Command Line Tool
- Error Code 1603 Fatal Error During Camtasia Editor Installation
- Error 1392 When Installing Camtasia Editor on Windows See all 21 articles
Compatibility & Requirements
General Information & Video Tips
- How do I Make a Video With Camtasia Editor?
- Does Camtasia Editor Have a Light Mode?
- What Training Is Available for Snagit and Camtasia Editor?
- Using Dynamic Backgrounds in Camtasia Editor 2023 and newer (Video)
- 10 Ways to Edit and Improve a Zoom Webinar Recording with Camtasia Editor (Video)
- Changes to Quizzing in TechSmith Apps See all 32 articles
Version History
Activation, Accounts & Preferences
- Snagit or Camtasia shows Trial or Expired Trial after I’ve purchased
- License Verification & Sign-In Issues (Snagit & Camtasia)
- Find, Enter, or Recover Your Software Key (Snagit & Camtasia)
- How to Activate Snagit or Camtasia
- Clear Activations for Camtasia Editor
- Camtasia Individual Subscription Not Activating See all 7 articles
Recording
- Zoom Integration Issues
- Camtasia Editor Mac Temporary Recording Location
- How to Turn Off Camtasia Rev (Mac)
- Camera, Webcam and Virtual Camera Compatibility - Camtasia Editor Mac
- M1/M2 Chip and the Camtasia System Audio Capture Component
- macOS and the Camtasia Editor System Audio Capture Component See all 14 articles
Editing & Effects
- My Sony Camera Footage appears washed out
- WebM File Support in Camtasia Editor
- How to Import Video from iPhone into Camtasia Editor
- Canvas Looks Darker Using Camtasia Editor on an M1/M2 mac
- Effects Missing in Camtasia Editor on macOS
- Using LUT Visual Effect in Camtasia Editor on macOS See all 13 articles
Export, Sharing, & Saving
- MP4 Produced With Camtasia Editor Results in Choppy Playback on iOS device
- Sign in with Google temporarily disabled for this app
- How to Avoid Blurry Videos
- After Production the Video Does Not Exist Using Camtasia Editor on macOS
- Unable to Unzip or Import Zip File from macOS to Windows
- Exported Video Had Faded or Incorrect Color See all 10 articles
General Error Troubleshooting
- Capture Doesn’t Work or Screen Recording Fails (Snagit & Camtasia)
- Software Won't Start or Keeps Crashing (Snagit & Camtasia)
- Captions Troubleshooting for Camtasia Editor
- Unable to Start Camtasia Editor on MacOS
- White Spots in Editor and Sliders Not Working in Camtasia Editor Mac
- Unsupported Environments Using Camtasia Editor on macOS See all 13 articles
Installation & Deployment
- Download, Install, or Update Snagit & Camtasia
- Camtasia Editor Does Not Remember Key
- Using Camtasia Editor Media Assets on Mac
- Error "Camtasia" Can’t Be Opened Because It Was Not Downloaded From the App Store
- Installation Instructions For Camtasia Editor On macOS
- Uninstall Camtasia Editor on macOS See all 7 articles
Best Practices
- Where are the Camtasia Library Assets?
- How do I Make a Video With Camtasia Editor?
- What Training Is Available for Snagit and Camtasia Editor?
- Add Multiple Caption Languages to a Camtasia Editor Production on macOS
- Upload Files to a Web Server to Embed on a Website
- Change the Language in Camtasia Editor for Mac OS See all 8 articles
How To
- How Do I Export an MP4 from Camtasia Online?
- Can I Edit my Cursor in Camtasia Online?
- How Do I Import Media Into Camtasia Online?
- How Do I Record System Audio with Camtasia Online?
- How do I Open my Camtasia Online Project in an Older Version of Camtasia Editor?
- How Do I Restore a Deleted Scene? See all 7 articles
Troubleshooting
- Camtasia Online Wants to Look for and Connect to Any Device on Your Local Network
- Camtasia Online Is Not Recording Cursor
- Known Chrome Browser Extension Conflicts
- Unsupported Render Capabilities in Camtasia Online
- Large Camtasia Online Projects Take a Long Time to Export
- My Audio and Video Are Out of Sync in Camtasia Online See all 10 articles
FAQ
Troubleshooting
- Why Does My Audiate Want To Start a Trial
- How do I recover lost or unsaved audio files in Audiate?
- Required URLs for Audiate
- Audiate Experienced an Issue Connecting to the Transcription Service
- Retry Aligner Install? Failed to Download Aligner
- Importing file failed. Please check your network connection See all 8 articles
General
Version History
Activation & Sign-in
- Snagit or Camtasia shows Trial or Expired Trial after I’ve purchased
- License Verification & Sign-In Issues (Snagit & Camtasia)
- Find, Enter, or Recover Your Software Key (Snagit & Camtasia)
- How to Activate Snagit or Camtasia
- I Get a -3 Error When Launching Snagit
- Snagit Individual Subscription Not Activating See all 14 articles
Capture - Image
- Issues With Grab Text or Other OCR Functions Such as Edit Text or Smart Redact
- Snagit is Not Auto-Detecting Windows During Capture
- Snagit Print Screen Hotkey Not Working
- Snagit Capture is Washed Out With HDR
- Error: Failed to Save Document After Capture in Snagit
- Snagit Freezes, Crashes, or the Crosshairs Are Sluggish When Trying to Take a Capture. See all 23 articles
Capture - Video
- Capture Doesn’t Work or Screen Recording Fails (Snagit & Camtasia)
- Video Capture Is Blank or Only Shows Initializing Screen In Snagit Editor
- Troubleshoot Video Capture Problems in Snagit
- Unable to Initialize Audio in Snagit
- Maximum Record Length Snagit Video
- An Audio Error Occurred (Error 33). HRESULT 0x8027025b When Attempting to Record a Video With Snagit on Windows See all 18 articles
Editor & Library
Crashing & General Errors
Sharing & Exporting
- Unable to Paste Images into Microsoft Teams (Right-Click Menu)
- Cannot Select Destination Folder in Google Drive
- Pasting Image in Microsoft Teams From Snagit Not Working
- Images Captured in Snagit Are Blurry or Fuzzy
- Screencast.com Authentication Required When Sharing from Snagit
- Snagit Support for Office 365 See all 24 articles
Installation & Updater
Enterprise, Deployment & VDI Environments
Tips & Workflows - Capture
Tips & Workflows - Editor
- Can I Set the Exact Position or Size of Objects or Selections in Snagit Editor?
- How to Set and Save Default Tool Properties in Snagit
- How do I Open the Recents Tray in Snagit Editor?
- Manually Backup and Restore a Snagit Datastore
- Move Unsaved Captures to a Different Computer; Back-up & Restore Library in Snagit
- Snagit Library, Saved Captures Versus Unsaved Captures (Snagit 2021 and Earlier) See all 20 articles
Version History
Activation & User Account Information
Installation & Deployment
Recording & Capture
- Capture Doesn’t Work or Screen Recording Fails (Snagit & Camtasia)
- How to Record a Video with Snagit
- Camera, Webcam and Virtual Camera Compatibility - Snagit Mac
- Error Obtaining Sample Buffers When Recording With Snagit
- Screen Capture Resolution and Printing
- Capture Hangs with Spinning Wheel Using Snagit on Mac See all 17 articles
Editor & Library
- Can I Set the Exact Position or Size of Objects or Selections in Snagit Editor?
- How to Set and Save Default Tool Properties in Snagit
- How do I Open the Recents Tray in Snagit Editor?
- Moving Your Snagit Library to Another Apple Computer
- Cloud Library: Streaming vs. Local
- Start at Login With Snagit Editor Minimized On macOS See all 8 articles
Troubleshooting & Errors
Export, Sharing & File Compatibility
Review Policies & Certifications
Purchase & Manage
- Installing Snagit or Camtasia Editor from Microsoft Store
- What is the difference between an Individual Subscription and a Business License Subscription?
- Volume and Enterprise Pricing Information
- What Payment Methods Can I Use?
- Do You Accept Purchase Orders (POS)?
- Can I buy from a local reseller? See all 12 articles
Package, Roll Out, & Drive Adoption
Product Evaluation
License and Software Keys
Downloads and Installation
- How to access the included Audiate features with Camtasia Editor
- Camtasia Individual Subscription- What happens if I already own a Snagit license?
- Download a Previous Version of TechSmith Software
- Install or Reinstall My Purchase
- I Need to Move My Software to Another Computer
- What Version of Windows Is Required for TechSmith Products? See all 21 articles
Purchasing and Invoicing
- I Need a Copy of My Invoice
- An Update on Your TechSmith Legacy License Subscription
- Do You Offer Monthly Subscriptions?
- Can I Lock in My Price for Future Orders?
- I Need Help Finding the Right Part Number on Your Price List:
- Why Is the Seat Extension Price on the Price List the Same Regardless of When the Additional Seats Are Purchased? See all 46 articles
Terms and Policies
Renewals
Returns and Cancellations
Account Management
Seat Management
General
- Maintenance Transitioning to a Legacy License Subscription FAQ
- How Soon Should I Get a Response From Your Sales Team?
- Camtasia Pro Individual Subscription- I already have an Assets subscription
- What is Smart Move?
- TechSmith Unlocked FAQ
- Unlock New Revenue: Become a TechSmith Reseller! See all 10 articles
Online Store FAQ
Playback
- My Screencast Videos are Not Showing Correctly on My Website
- Supported Browsers for Screencast
- We're sorry, but we are unable to connect to this content. Please try refreshing the page or click here for more help.
- Unable to play any content on Screencast
- Re-encode high bit rate videos
- The playback of videos on Screencast seems to periodically Pause and then Resume See all 7 articles
Account Management
- What’s the Difference Between Screencast, and Screencast Pro?
- Display name not changing
- Having troubles logging in to Screencast
- I need to update or cancel my Recurring Billing Subscription information
- Error with account: Your sign in attempt has failed / Your sign up attempt has failed
- Activate Your Screencast.com Pro Account
Content Management
Uploading
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