TechSmith uses certain third-party sub-processors to support the delivery of its software and services. We will maintain a list of such processors on this page. At least 14 days before authorizing any new such processor to process personal data, we will update this list. If you would like to receive notification of changes to the Data Processing Addendum or sub-processor list, please sign up here.
You may object to a sub-processor change without penalty by notifying us within 14 days after the website is updated and describing your reasons to object. Objections may be sent to privacy@techsmith.com
What Is a Sub-Processor?
A sub-processor is a third-party data processor (engaged by TechSmith) that processes data (which may contain personal information) as necessary to support the delivery of the select TechSmith services to its customers. For more information, please refer to the following resources:
Sub-processors that support delivery of TechSmith products and services (Updated August 2024)
| Entity Name | Web Address | Purpose | Product or Service Usage | Location | As of |
| Akamai | www.akamai.com | Content Delivery Network | All products | United States | March 2016 |
| Amplitude | www.amplitude.com | Application analytics | Audiate | United States | May 2024 |
| Deepgram | www.deepgram.com | Speech to Text processing | Audiate | United States | August 2023 |
| analytics.google.com | Application analytics | Web, Screencast, Audiate, Knowmia, Video Review, Assets | United States | May 2018 | |
| IBM Watson | www.ibm.com/watson | Speech to Text processing | Audiate | United States | August 2023 |
| Imperva | www.imperva.com | Web Application Firewall | TechSmith Web Services | United States | March 2016 |
| Microsoft Azure | azure.microsoft.com | Cloud hosting services | All products | United States | May 2018 |
| Nalpieron | www.nalpeiron.com | Product activation | Snagit, Camtasia | United States | April 2020 |
| Okta | www.okta.com | Authentication | All products | United States | March 2021 |
| Pipio | www.pipio.ai | Virtual Avatars | Audiate | United States | June 2024 |
| Revenera | www.revenera.com | Application analytics | Snagit, Camtasia, Capture | United States | February 2020 |
| Sauce Labs BackTrace | www.saucelabs.com | Application stability reporting | Snagit, Camtasia, Audiate, Capture | United States | February 2020 |
Sub-processors that provide customer support services (Updated September 2024)
| Entity Name | Web Address | Purpose | Location | As of |
| Acoustic | www.acoustic.com | United States | June 2008 | |
| Amazon Web Services | aws.amazon.com | United States | May 2018 | |
| Capterra | www.capterra.com | Product feedback | United States | April 2024 |
| Eleks | www.eleks.com | Technical Support for back office systems | United States, Ukraine, European Union, UK | May 2018 |
| Exterro | www.exterro.com | Privacy management | United States | January 2024 |
| FastSpring | www.fastspring.com | E-commerce | United States | October 2016 |
| Fluentic | www.fluentic.com | Language translation | Ireland, Germany | June2024 |
| G2 | www.g2.com | Product feedback | United States | April 2020 |
| MaestroQA | www.maestroqa.com | Customer Support services | United States | September 2020 |
| Microsoft | www.microsoft.com | Sales Support | United States | August 2024 |
| Nextbee | web.nextbee.com | Customer Rewards program | United States | January 2020 |
| Peak Support | www.peaksupport.io | Technical Support | United States, Philippines | September 2022 |
| Premier BPO | www.premierbpo.com | Customer Service | United States, Philippines | September 2022 |
| Qualitrics | www.qualtrics.com | Product feedback | United States | August 2010 |
| Salesforce | www.salesforce.com | Sales support | United States | May 2018 |
| SendSafely | www.sendsafely.com | Customer Support services | United States | October 2021 |
| Skilljar | www.skilljar.com | Academy and Certification program | United States | April 2018 |
| Source Forge | www.sourceforge.net | Product feedback | United States | April 2024 |
| TrustPilot | www.trustpilot.com | Marketing | United States | September 2024 |
| Unbounce | www.unbounce.com | Customer Support services | United States | August 2015 |
| Zapier | www.zapier.com | Customer Support services | United States | October 2018 |
| Zendesk | www.zendesk.com | Customer Support services | United States | January 2012 |
| Zoom | www.zoom.com | Customer Support services | United States | June 2019 |
| Zuora | www.zuora.com | E-commerce | United States | January 2019 |
