Sub-Processor List

TechSmith uses certain third-party sub-processors to support the delivery of its software and services. We will maintain a list of such processors on this page. At least 14 days before authorizing any new such processor to process personal data, we will update this list.  If you would like to receive notification of changes to the Data Processing Addendum or sub-processor list, please sign up here.

You may object to a sub-processor change without penalty by notifying us within 14 days after the website is updated and describing your reasons to object. Objections may be sent to privacy@techsmith.com

What Is a Sub-Processor?

A sub-processor is a third-party data processor (engaged by TechSmith) that processes data (which may contain personal information) as necessary to support the delivery of the select TechSmith services to its customers. For more information, please refer to the following resources:

Sub-processors that support delivery of TechSmith products and services (As of June 2024)

Entity Name Web Address Purpose Product or Service Usage Location As of
Akamai www.akamai.com Content Delivery Network All products Globally March 2016
Amplitude www.amplitude.com Application analytics  Audiate  United States May 2024
Deepgram www.deepgram.com Speech to Text processing Audiate United States August 2023
Google analytics.google.com Application analytics  Web, Screencast, Audiate, Knowmia, Video Review, Assets United States May 2018
IBM Watson www.ibm.com/watson Speech to Text processing Audiate United States August 2023
Imperva www.imperva.com Web Application Firewall TechSmith Web Services Globally March 2016
Microsoft Azure azure.microsoft.com Cloud hosting services  All products United States May 2018
Nalpieron www.nalpeiron.com Product activation  Snagit, Camtasia United States April 2020
Okta www.okta.com Authentication  All products United States March 2021
Pipio www.pipio.ai Virtual Avatars Audiate United States June 2024
Revenera www.revenera.com Application analytics  Snagit, Camtasia, Capture United States February 2020
Sauce Labs BackTrace www.saucelabs.com Application stability reporting Snagit, Camtasia, Audiate, Capture United States February 2020

 

Sub-processors that provide customer support services (As of June 2024)

Entity Name Web Address Purpose Location As of
Acoustic www.acoustic.com Email United States June 2008
Amazon Web Services aws.amazon.com Email United States May 2018
Capterra www.capterra.com Product feedback United States April 2024
Eleks www.eleks.com Technical Support for back office systems United States, Ukraine, European Union, UK May 2018
Exterro www.exterro.com Privacy management  United States  January 2024
FastSpring www.fastspring.com E-commerce  United States  October 2016
Fluentic www.fluentic.com Language translation Ireland, Germany June2024
G2 www.g2.com Product feedback United States April 2020
MaestroQA www.maestroqa.com Customer Support services  Globally September 2020
Nextbee web.nextbee.com Customer Rewards program United States  January 2020
Peak Support www.peaksupport.io Technical Support United States, Philippines September 2022
Premier BPO www.premierbpo.com Customer Service United States, Philippines September 2022
Qualitrics www.qualtrics.com Product feedback United States August 2010
Salesforce www.salesforce.com Sales support United States  May 2018
SendSafely www.sendsafely.com Customer Support services  United States October 2021
Skilljar www.skilljar.com Academy and Certification program United States April 2018
Source Forge www.sourceforge.net Product feedback United States April 2024
Zendesk www.zendesk.com Customer Support services  United States  January 2012
Zoom  www.zoom.com Customer Support services  United States June 2019
Zuora www.zuora.com E-commerce  United States  January 2019