What Is the Difference Between a Software Update and an Upgrade?

What is the difference between an update and an upgrade?

Upgrades go from version to version, for example, version 2019 to version 2020.

Updates are small changes within the same version, for example, version 2019.1.0 to 2019.2.0. 

Snagit & Camtasia Perpetual Licenses

Wait a minute, what if I have a maintenance agreement?

Great news, if you have an active maintenance agreement, you receive upgrades and updates at no additional cost:

  • If there is an upgrade to a new version while your maintenance agreement is active, you should receive your brand new software key right to your email. See this support article.
  • As for updates, they are periodically available right inside Snagit or Camtasia, and you can choose whether to install them or not. See this support article.

Both upgrades and updates are covered under your maintenance agreement.

If you have any questions about your maintenance agreement, please submit a ticket.

But what if I don’t have maintenance?

Great news still! All updates for the version that you purchased are included with Snagit and Camtasia perpetual licenses! You are entitled to every update within the version that you purchased.

On the other hand, upgrading from one version to another is a separate purchase:

 

Snagit & Camtasia Individual Subscription Licenses

While you have an active subscription for an individual license of Snagit or Camtasia, you're entitled to the latest version! Just check for upgrades in your product. Additional information can be found here.

 

If you have an expired subscription, you're able to purchase a new subscription if you'd like to continue using Snagit or Camtasia. Click here to visit our online store

 

For additional information about your license, updates, upgrades, and acquiring maintenance, please submit a ticket.

 

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