Problem
I am unable to import my media or I am receiving the following error: HEVC decoding component is not installed.
Please try the solutions in the Unsupported File Formats tab below:
Solution
Supported File Formats
You can import the following file formats into Camtasia for editing:
| Camtasia 2021 and later | Camtasia 2020 | Camtasia 2019 | Camtasia 2018 | |
|---|---|---|---|---|
| Apple ProRes (4444, 422 HQ, 422, 422 LT,422 Proxy) | ✓ | ✓ | ||
| AVI | ✓ | ✓ | ✓ | ✓ |
| BMP | ✓ | ✓ | ✓ | ✓ |
| CAMREC | ✓ | ✓ | ||
| GIF | ✓ | ✓ | ✓ | ✓ |
| JPG | ✓ | ✓ | ✓ | ✓ |
| Lottie (.json, .mp4, .zip and .gif) | ✓ | |||
| M4A | ✓ | ✓ | ✓ | ✓ |
| MOV (H.264, H.265, ProRes, JPEG, and PNG codecs only).* | ✓ | ✓ | ✓ | ✓ |
| MP3 | ✓ | ✓ | ✓ | ✓ |
| MP4 (AVC, H.264, and H.265 codecs)* | ✓ | ✓ | ✓ | ✓ |
| MPEG-1 | ✓ | ✓ | ✓ | ✓ |
| MTS and M2TS | ✓ | ✓ | ✓ | ✓ |
| PDF (single page) | ✓ | ✓ | ✓ | |
| PNG | ✓ | ✓ | ✓ | ✓ |
| PPT | ✓ | ✓ | ✓ | ✓ |
| PPTX | ✓ | ✓ | ✓ | ✓ |
| TREC | ✓ | ✓ | ✓ | ✓ |
| WAV | ✓ | ✓ | ✓ | ✓ |
| WMA | ✓ | ✓ | ✓ | ✓ |
| WMV | ✓ | ✓ | ✓ | ✓ |
- *H.265 is supported in Camtasia 2022 and later only
Unsupported File Formats
We have several possible options for unsupported file formats:
- HEVC/H265
- In order to decode HEVC/H265 natively in Camtasia, you will need one of the following hardware pieces:
-
- Intel 6th generation “Skylake” or newer CPUs
- AMD 6th generation “Carizzo” or newer APUs
- NVIDIA GeForce GTX 950, 960, Quadro P4000 or newer graphics cards
- AMD Radeon R9 Fury, R9 Fury X, R9 Nano, or newer graphics cards
-
- You received the following message in Camtasia: HEVC decoding component is not installed. If you know your video has the H265/HEVC codec and you know it does not play natively within other media players (Movies & TV or VLC Media Player for example), try downloading and installing the HEVC Codec from Microsoft. After installing, restart the computer and see if you can import the file.
- In order to decode HEVC/H265 natively in Camtasia, you will need one of the following hardware pieces:
- If the above does not work or does not apply, you can convert some video formats to a friendly MP4 file format Camtasia can work with. Download Handbrake and watch the tutorial below to learn how to convert the file to MP4.
- Another option is to open the file in a desktop media player or web browser and record the playback with Camtasia Recorder. The TREC recording file opens in Camtasia and can be imported into other projects.
