TechSmith occasionally runs sales and promotions through our online store. If you've received an email or seen an in-product pop-up about a promotion and the discount isn't being applied, please try the following steps.
- Check the promotion expiration which can be found in the email you received. Expired promotions will not be honored.
- Review the promotion terms and conditions (list of eligible products) to confirm that the product you're attempting to purchase is eligible.
- Refresh your cart. In some cases this will fix the error with the promo code not working.
- Or enter the promo code manually instead.
If the sale or promotion is active, but is still not applying the discount, please contact Customer Support.
We realize that it can be frustrating to miss a sale. To get notified about future sales and promotions, please follow us on social media and subscribe to our newsletter by updating your email preferences.
Occasionally, we also offer discounts in our webinars: www.techsmith.com/learn/webinars or you can check out our special group discounts.