Sign-In Methods & Linked Accounts FAQ

About linked accounts

How can I sign in to my TechSmith account? Do I have linked accounts?

How do linked accounts impact my TechSmith account?

Updating primary email/password

What does it mean that my primary email cannot be edited due to a 3rd-party sign-in?

If I have a linked account, how do I change my password?

 

Unlinking an account

What does unlinking an account do? When should I do it?

After I unlink my Google account or Apple ID, can I still use it to sign in?

Why cannot I unlink my Google account or Apple ID?

How can I sign in to my TechSmith account? Do I have linked accounts?

You can sign in to your TechSmith account in several ways.

# Sign-in method Description

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Direct sign-in

Sign in by entering your TechSmith email and password.

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3rd-party sign-in (Google/Apple)

Sign in using your social account: Google account or Apple ID.

At manage.techsmith.com > Dashboard, you can view the corresponding label.

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3rd-party sign-in (SSO)

If your TechSmith account is associated with your organizational account, you may be redirected to a separate single sign-on (SSO) form where you need to enter your organizational email and password.

At manage.techsmith.com > Dashboard, you can view the corresponding label.

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How do linked accounts impact my TechSmith account?

If you have a linked Google, Apple, or SSO account, you may not be able to edit your TechSmith primary email or password. See the sections below for more details.

What does it mean that my primary email cannot be edited due to a 3rd-party sign-in?

When trying to edit your primary email at myaccount.techsmith.com or manage.techsmith.com, you may see the following message: “Cannot be edited due to a 3rd-party sign-in.”

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If at manage.techsmith.com > Dashboard, the SSO label appears, this means that your TechSmith account is associated with your organizational account.

You cannot change your TechSmith email or password in our system. Please reach out to the IT support department of your organization.

As a rule, you should be able to update your primary email at myaccount.techsmith.com or manage.techsmith.com even if you have a linked Google account or Apple ID.

There is one exceptional case in which the “Cannot be edited due to a 3rd-party sign-in” message appears.

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When signing in to your TechSmith account, you have always selected the option to sign in using your Google account or Apple ID. For technical reasons, before you can update your primary email, you first need to sign in to your TechSmith account directly.

Please follow these steps (they will not affect your Google account or Apple ID in any way):

  1. Initiate the TechSmith password reset in one of these ways:

    sign-in_methods_06.png  or  sign-in_methods_07.png

  2. Go to your primary email inbox and click the link in the password reset email. Set a password.
    sign-in_methods_08.png

    If the password reset email does not appear in your inbox or spam folder, or if you lost access to your primary email address, please contact customer service.

  3. Visit myaccount.techsmith.com or manage.techsmith.com and sign in by entering your TechSmith email and the newly created password.
    sign-in_methods_09.png
  4. You should now be able to update your primary email.
    After you confirm the new primary email, your Google account or Apple ID will be unlinked automatically from your TechSmith account.
    sign-in_methods_10_1.png

If I have a linked account, how do I change my password?

If at manage.techsmith.com > Dashboard, the SSO label appears, this means that your TechSmith account is associated with your organizational account.

As a result, you cannot change your TechSmith email or password in our system. Please reach out to the IT support department of your organization.

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There are no restrictions on updating your password – please visit myaccount.techsmith.com or manage.techsmith.com and use the Reset password option.

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You will receive a password reset email at your primary email address.

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If the password reset email does not appear in your inbox or spam folder, or if you lost access to your primary email address, please contact customer service.

What does unlinking an account do? When should I do it?

After I unlink my Google account or Apple ID, can I still use it to sign in?

Yes, if you unlinked your Google account or Apple ID by mistake, you can still use it to sign in to your TechSmith account (see the How can I sign in to my TechSmith account? Do I have linked accounts? section in this article).

After this, the accounts will become linked again.

Why cannot I unlink my Google account or Apple ID?

There is one exceptional case in which you cannot unlink your Google account or Apple ID: this is the only sign-in method that you have ever used to sign in to your TechSmith account.

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For technical reasons, before you can unlink your Google account or Apple ID, you need to use another sign-in method first. For example, if you have a linked Google account, sign in to your TechSmith account directly or using your Apple ID:

Please sign out first, and then select the corresponding option in the sign-in form.

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Now that you have both Google account and Apple ID linked to your account, you should be able to unlink one of them from your TechSmith account.

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Please follow these steps (they will not affect your Google account or Apple ID in any way):

  1. Initiate the TechSmith password reset in one of these ways:

    sign-in_methods_06.png  or  sign-in_methods_07.png

  2. Go to your primary email inbox and click the link in the password reset email. Set a password.
    sign-in_methods_08.png

    If the password reset email does not appear in your inbox or spam folder, or if you lost access to your primary email address, please contact customer service.

  3. Visit myaccount.techsmith.com or manage.techsmith.com and sign in by entering your TechSmith email and the newly created password.
    sign-in_methods_09.png
  4. You should now be able to unlink your Google account or Apple ID.
    sign-in_methods_18.png

 

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