An Error Occurred During Sign-In

Problem

When attempting to Sign into Camtasia Editor there is an error message that states one of the following:

• "An error occurred during signin. If this issue persists, please contact Technical Support for assistance."

• "An error occurred during signin. If this issue persists, please contact Technical Support for assistance.
  
  Exception thrown: Requested scope was invalid. Response content: {"error"."invalid_grant","error_description": Unknown or invalid refresh token.""

Solution

Option 1:

1. Make sure Camtasia Editor is closed
2. Open a run window by holding your Windows key + R key on your keyboard
3. Copy and paste in the following: %programdata%\TechSmith\Camtasia Studio 25\
4. Find and delete the Identity folder
5. Find and delete the Reginfo.ini file
6. Start Camtasia Editor and see if you have the same issue

Option 2:

We recommend making sure Windows Defender Firewall and/or VPN connection is not blocking Camtasia Editor from being able to reach out to sign-in servers used with your TechSmith account(s).

1. First select the start menu for Windows OS, in the search area please type: Windows Defender Firewall
   
   
2. In the Windows Defender Firewall window please select Advanced Settings.
   
   
   
   
3. With Advanced settings open, please select Outbound Rules, then New Rule on the right side of the window.
   
   
   
   
4. The new rule will be for a program.
   
   
   
   
5. Copy and paste the following path to add Camtasia Editor to the rule: %ProgramFiles%\TechSmith\Camtasia <insert version number>\CamtasiaStudio.exe
   
   
   
   
6. Select "Allow the connection"
   
   
   
   
7. Name the rule Camtasia Editor and select Finished.
   
   

If you are still having trouble signing in to Camtasia Editor after following these steps, please reach out to technical support and provide the Camtasia Studio.log file located here:

C:\Users\%username%\AppData\Local\TechSmith\Logs\CamtasiaStudio.log