An Error Occurred During Sign-In

Problem

When attempting to Sign into Camtasia there is an error message that states "An error occurred during signin. If this issue persists, please contact Technical Support for assistance."

Solution

We recommend making sure Windows Defender Firewall and/or VPN connection is not blocking Camtasia from being able to reach out to sign-in servers used with your TechSmith account(s).

1. First select the start menu for Windows OS, in the search area please type: Windows Defender Firewall
   
   
2. In the Windows Defender Firewall window please select Advanced Settings.
   
   
   
   
3. With Advanced settings open, please select Outbound Rules, then New Rule on the right side of the window.
   
   
   
   
4. The new rule will be for a program.
   
   
   
   
5. Copy and paste the following path to add Camtasia to the rule: %ProgramFiles%\TechSmith\Camtasia <insert version number>\CamtasiaStudio.exe
   
   
   
   
6. Select "Allow the connection"
   
   
   
   
7. Name the rule Camtasia and select Finished.
   
   

If you are still having trouble signing in to Camtasia after following these steps, please reach out to technical support and provide the Camtasia Studio.log file located here:

C:\Users\%username%\AppData\Local\TechSmith\Logs\CamtasiaStudio.log