Video and Audio Are Out-Of-Sync After Recording With Camtasia on Windows

Problem

After finishing a recording, the video and audio seem to be out-of-sync.

Solution

This can be caused by a system resource issue. The computer processor or hardware cannot process both video and audio fast enough to keep them in-sync. There are various options to solve this solution. Please try all of the troubleshooting steps below.

• Option 1: Update to the Latest Drivers
• Option 2: Reduce Screen/Capture Frame Rate
• Option 3: Check Windows Recording and Playback Settings
• Option 4: Use Microsoft Basic Render
• Option 5: Update Webcam
• Option 6: Set Camtasia to use High Performance Graphics
• Option 7: Change Recording Mode

Option 1: Update to the Latest Drivers

Check for updates for the hardware drivers on your computer. Visit your computer manufacturer's support site and check for updates based on your computer model number.

Here are some popular manufacturer's support sites:

• Dell
• HP
• Lenovo
• Asus

Option 2: Reduce Screen/Capture Frame Rate

Reducing the screen area and capture frame rate can free up more resources in order for the audio to be in-sync while capturing.

Option 3: Check Windows Recording and Playback Settings

Windows 10 and 11

Some Windows 10 devices enable audio enhancements. This can cause audio issues in your recording.

1. In the Control Panel, select Sound > Recording tab.
2. Select your recording device and click Properties.
3. On the Advanced tab, deselect Enable audio enhancements and click Apply.
   

Try a new recording in Camtasia to confirm that the audio issues are resolved.

Windows 10 and 11

Camtasia works best when the audio devices on the computer are configured to a 16-bit, 44.1 kHz sample rate. Check the sample rate on your computer and change it if necessary.

1. In the Control Panel, select Sound > Recording (for microphone audio) or Playback (for system audio).
2. Select the recording/playback device and click Properties.
3. On the Advanced tab, set the Default Format to 16 bit, 44100 Hz (CD Quality).
   
4. Click Apply.

Try a new recording in Camtasia to confirm that the audio issues are resolved.

Option 4: Use Microsoft Basic Render

1. Open Camtasia.
2. Select Edit > Preferences > Advanced.
3. Select Use Microsoft Basic Render mode under the Hardware Acceleration dropdown.
4. Click OK.
   
5. Close and reopen Camtasia. See if audio and video are in-sync during playback.

Option 5: Update Webcam

We have also seen this happen with webcams. Update the webcam to the latest driver available from the hardware manufacture's website.

Option 6: Set Camtasia to use High Performance Graphics

Change the graphic settings on your computer to High performance:

1. Click on your Windows 10 Start Menu and go to Settings
2. Go to System
3. Scroll down to the bottom and click on Graphics Settings
4. Make sure Desktop App is selected under the Choose an app to set preference
5. Click on Browse and browse to: C:\Program Files\TechSmith\Camtasia 2022
6. Click on CamtasiaStudio.exe and click on Add
7. Click on Options and then select the High performance option
8. Repeat steps 5-7 above except add CamRecorder.exe instead

Video of the steps above:

Option 7: Change Recording Mode

Camtasia recording settings can be changed. Depending on the computer and hardware being used, this may improve the performance.

Camtasia 2023

1. Exit Camtasia. Confirm that it is not running in Task Manager.
2. Press Windows+R on your keyboard to open the Run window.
3. Type the following and click OK: regedit
4. Browse to HKEY_CURRENT_USER\SOFTWARE\TechSmith\Features\CamtasiaRecorderV23.0
5. Click the CamtasiaRecorderV23.0 folder.
6. Right-click the AllowMfAudioCapture item on the right and select Modify.
   
7. Change the Value data field from 1 to 0, and press OK.
8. Close the Registry Editor, and open Camtasia, and try a new recording.
9. If the issue remains change this registry key as well:
   1. Change the Value data field from 1 to 0, and press OK.
   2. Close the Registry Editor, and open Camtasia, and try a new recording.
   3. Exit Camtasia. Confirm that it is not running in Task Manager.
   4. Press Windows+R on your keyboard to open the Run window.
   5. Type the following and click OK: regedit
   6. Browse to HKEY_CURRENT_USER\SOFTWARE\TechSmith\Features\CamtasiaRecorderV23.0
   7. Click the CamtasiaRecorderV23.0 folder.
   8. Right-click the DeviceAudioFromSDK item on the right and select Modify.
   9. Change the Value data field from 1 to 0, and press OK.
   10. Close the Registry Editor, and open Camtasia, and try a new recording.

Camtasia 2022

1. Exit Camtasia. Confirm that it is not running in Task Manager.
2. Press Windows+R on your keyboard to open the Run window.
3. Type the following and click OK: regedit
4. Browse to HKEY_CURRENT_USER\SOFTWARE\TechSmith\Features\CamtasiaRecorderV22.0
5. Click the CamtasiaRecorderV22.0 folder.
6. Right-click the AllowMfAudioCapture item on the right and select Modify.
   
7. Change the Value data field from 1 to 0, and press OK.
8. Close the Registry Editor, and open Camtasia, and try a new recording.
9. If the issue remains change this registry key as well:
   1. Change the Value data field from 1 to 0, and press OK.
   2. Close the Registry Editor, and open Camtasia, and try a new recording.
   3. Exit Camtasia. Confirm that it is not running in Task Manager.
   4. Press Windows+R on your keyboard to open the Run window.
   5. Type the following and click OK: regedit
   6. Browse to HKEY_CURRENT_USER\SOFTWARE\TechSmith\Features\CamtasiaRecorderV22.0
   7. Click the CamtasiaRecorderV22.0 folder.
   8. Right-click the DeviceAudioFromSDK item on the right and select Modify.
   9. Change the Value data field from 1 to 0, and press OK.
   10. Close the Registry Editor, and open Camtasia, and try a new recording.

Camtasia 2021

1. Exit Camtasia. Confirm that it is not running in Task Manager.
2. Press Windows+R on your keyboard to open the Run window.
3. Type the following and click OK: regedit
4. Browse to HKEY_CURRENT_USER\SOFTWARE\TechSmith\Features\CamtasiaV21.0
5. Click the CamtasiaV21.0 folder.
6. Right-click the AllowMfAudioCapture item on the right and select Modify.
   
7. Change the Value data field from 1 to 0, and press OK.
8. Close the Registry Editor, and open Camtasia, and try a new recording.
9. If the issue remains change this registry key as well:
   1. Change the Value data field from 1 to 0, and press OK.
   2. Close the Registry Editor, and open Camtasia, and try a new recording.
   3. Exit Camtasia. Confirm that it is not running in Task Manager.
   4. Press Windows+R on your keyboard to open the Run window.
   5. Type the following and click OK: regedit
   6. Browse to HKEY_CURRENT_USER\SOFTWARE\TechSmith\Features\CamtasiaV21.0
   7. Click the CamtasiaV21.0 folder.
   8. Right-click the DeviceAudioFromSDK item on the right and select Modify.
   9. Change the Value data field from 1 to 0, and press OK.
   10. Close the Registry Editor, and open Camtasia, and try a new recording.