We Are Unable to Connect to the Content You've Requested. We Apologize for the Inconvenience.

Problem

The following error appears when trying to view a video on a website.

Solution

This behavior occurs when all the files have not been uploaded to the web server. Be sure to upload all the produced Camtasia files.

This may also occur if the MIME type for MP4 has not been configured on the web server. For instructions on how to set it up, see this article.