Camtasia (Windows): Captions Not Showing in Produced Video

Problem

Video captions are not appearing on the video when it's played back.

Solution

Closed captions can only be viewed when starting the video via the HTML file, and using the TechSmith Smart Player. See this support article for more information on playback requirements for interactive features like closed captions.

Closed captions are captions that can be turned on and off by the viewer by clicking a button on the video player (usually a CC button).

If closed captions are not needed, it is possible to burn the captions into the MP4 that is exported from Camtasia. Burned in captions will appear in the MP4 file, however they will not be able to be turned on and off.

  1. Select Share > Local File > Custom production settings.
  2. Click Next.
  3. Choose MP4 - Smart Player (HTML 5).
  4. Click Next.
  5. On the Controller tab, select Produce with controller.
    Snag_18629eb7.png
  6. On the Options tab, select Captions. For the Caption type dropdown choose Closed captions.
    Snag_1862a946.png
  7. Click Next, and continue through the Production Wizard to export the a MP4 with burned in captions.