Snagit (Windows): Customize the Snagit installer (.MSI) via TRANSFORM (.MST) for Enterprise installation

TechSmith Deployment Tool

The TechSmith Deployment Tool is designed to help create a custom transform (MST) file for deployment using a simple graphical interface, rather than modifying the MST file through a tool such as Orca (explained below). 

The TechSmith Deployment Tool does not deploy any software.  It is simply a tool to create the transform file for Snagit. 

The TechSmith Deployment Tool supports Snagit versions 11.4.3 and later, and can be downloaded for free here. 

Additional Resources

Modifying the MST Manually (Orca)

Snagit versions prior to version 11.4.3 will need to create the transform files using a MST editing tool, such as Orca.  The purpose of the transform file is to allow customization of the program that is being deployed to your user base. For example...

  • Add the Software Key, so users do not have to enter it
  • Disable features such as the Desktop Shortcut or the Snagit Printer
  • Create a pre-configuration of Snagit *

Frequently Asked Questions 

After installing, Snagit is asking the user to enter a Software Key

  • Make sure the TSC_SOFTWARE_KEY field is entered in the correct table and that there are no spaces before or after the key
If you wish to enter a Username, TSC_SOFTWARE_USER, or Company Name, go to the Property table in ORCA and add a property as either USERNAME or COMPANYNAME
  • Make sure that TSC_SETUP_TYPE is set to EVALUATION
  • Make sure the command line this is calling the TRANSFORM is correct.  Below is an example of calling the TRANSFORM property correctly:
msiexec /i \\machine\share\Snagit\Setup_Snagit.msi TRANSFORMS="Setup_Snagit.mst" /qn
  • Make sure the command line is running from an elevated command prompt

Uninstalling a previous version of Snagit

The Snagit MSI file does not automatically remove previous versions, you can use the following information to perform this uninstall manually.

In the command line, enter this information to perform an uninstall of all previous versions:*

msiexec.exe /uninstall {uninstall GUID} /quiet

The uninstall GUID can be located under the following Windows Registry Key: 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

For a list of Snagit uninstall GUID's please see the following article.

During the uninstall process of Snagit (starting with version 9) we prompt the user to ask if they want to keep their Library Assets.  If you perform a silent uninstall, it will hang at this process.

To resolve this issue, you must specify the following properties during the command line uninstall:

msiexec.exe /x Snagit.msi TSC_DATA_STORE=1 /qn

This will remove the DataStore from the computer as well as Snagit.  Here are some examples for uninstalling Snagit 12.4.1:

Keep Datastore

msiexec.exe /uninstall {4FC332FE-CBE3-4AE0-B531-35048FD81912} TSC_DATA_STORE=0 /quiet

Remove Datastore

msiexec.exe /uninstall {4FC332FE-CBE3-4AE0-B531-35048FD81912} TSC_DATA_STORE=1 /quiet

Using the Snagit Registry Keys for Advanced Custom Installation

Snagit can be installed and configured in a particular way, for example with a different Global Capture Hotkey.  To accomplish this, we recommend installing Snagit on a test machine, and manually changing all of the desired settings.  Close out of Snagit, and then while going through the TechSmith Deployment Tool mentioned above, choose the setting shown below:

2017-10-18_10-27-40.png

Additional Information

To disable the dialog of "Connecting to TechSmith Servers" the following registry key must be added. 

HKEY_CURRENT_USER\Software\TechSmith\Snagit\11\WasLicenseSent

and set the value of that key to 1.

 

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