Snagit (Windows): Shortcut Does Not Work

Problem

After installing Snagit, the shortcut on the taskbar and/or start menu are not working. 

icon.png

The error below may be displayed: 

"This action is only valid for products that are currently installed."

Solution

If clicking the icon in the taskbar does not open Snagit, re-pin the shortcut to the taskbar.

  1. Right-click the current shortcut on the taskbar and choose Unpin from taskbar
    unpin.png
  2. Locate the following folder on your computer (# indicates the version of Snagit that is installed):

    Snagit 2018 and Later

    C:\Program Files\TechSmith\Snagit #\

    Snagit 13 and Earlier

    Windows 32 Bit: C:\Program Files\TechSmith\Snagit #\

    Windows 64 Bit: C:\Program Files (x86)\TechSmith\Snagit #\
  3. Right-click Snagit32.exe and choose Pin to taskbar
    pin.png

    If you would like to add SnagitEditor.exe to the taskbar, follow the same process above.