Problem
Snagit is not activating and is asking for a key or to start a trial, even though I have purchased a Snagit Individual subscription.
Solution
1. Check Activation and Email Address
To check what email you're signed in with, open the Snagit editor and:
- Choose your profile picture in the top right (image below).
- Verify your email address matches the email you used to purchase. Also, check to see if you are already activated.
2. Sign out and Sign in
Once you've verified you are logged in with the correct email, please try signing out and signing back in to activate. This option has worked for some users experiencing activation issues.
First, click Sign Out.
Then, sign back into Snagit with the account used to purchase.
Scenario #1
If you see a pop-up to start a free 15-day trial:
- Choose Start Free 15-day trial
- Open Snagit Editor and click your Profile drop down in the top right, then choose Sign out
- Sign back into Snagit with the email used to purchase to see if it activates
Scenario #2
Trial expired dialog
- Choose the option to Switch accounts (at the bottom)
- Sign in with the email/account used to purchase to see if Snagit activates
3. Further Troubleshooting
Some of the below external influences can affect activation of your software. If you're on a VPN or using Antivirus/antimalware please try turning that off first, and then try activating again.
- Managed networks
- Network permissions, VPNs
- Firewalls, Proxy Servers please see this article
- Internet security suites, Antivirus/Antimalware Services
- Public (insecure) Networks
- VPNs
4. Refund and Repurchase
If your recently purchased Snagit Individual subscription is under the wrong email, not allowed in your work environment, or you need a business license instead (and you are within our 14-day return policy), you can request a refund here so that you can repurchase. If you're unsure or need additional support, please submit a ticket.