Problem
When Snagit is opened on macOS the application asks for the key even though the key has already been used to activate the software.
Solution
Follow the steps below to unlock with your key:
- Fully Close out of Snagit.
- Open Finder and select Go > Go to Folder.
- Paste /Users/Shared/ in the entry field
- Press the Enter/Return key on the keyboard
- Delete the TechSmith Folder from this location
- Relaunch Snagit and enter in your license key again
- Test to see if the Activation retains by restarting the Mac or completely restarting Snagit.
If it still does not work, then make sure you have Read & Write access to the Users, Shared, TechSmith and Snagit folders. Follow the steps below to set permissions for the folders. After you enter your key in Snagit you should see the Registration Key file show up in the /Users/Shared/TechSmith/Snagit folder.
- Control-click the desired folder and select Get Info.
- Select the Sharing & Permissions dropdown.
- Click the lock icon on the bottom right of the window. Insert your password.
- Set all Privileges to Read & Write. Once complete, click the lock icon to lock your changes.
- Re-open Snagit, and insert the key by selecting Snagit > Enter Software Key....
