Will My Content Be Deleted?

Starting November 2nd, 2018, content will be deleted if you are on a Free account and the content has not been viewed in more than one year. 

To prevent your content from being deleted either view your content or upgrade to Pro. To check whether your current account is Pro or Free follow the steps below:

View Account Type

To view your account type (Pro or Free):

  1. Log into your account at
  2. Click your profile image in the top-right corner and click My Account
  3. Your account type (Free or Pro) is listed in Account Information.
  4. If plan shows "Free Account" but you purchased a Pro subscription, see this article.
  5. If you are a Pro subscriber, you can check the Account Information area to view your renewal date.

 View Content

Content not viewed within the past year will be deleted. By viewing content, you can prevent it from being deleted.  

  1. Go to and click Sign In in the top-right corner.
  2. Hover your cursor over the media to view and click View.

To export your content, see this support article.

To determine whether your content has been viewed within the past year, see this support article.