After selecting the area to capture with the cross hairs, the computer freezes with the screen grayed out with the spinning wait cursor (also known as the "spinning wheel", or the "spinning beach ball").
This problem occurs in macOS 10.14.
This is a known issue that is fixed in Snagit 2019.1.1 and later. From the menu bar, select Snagit > Check for Updates to install the latest version.
Solution for Previous Versions
- Close Snagit.
- Open System Preferences > Security & Privacy > Privacy.
- Click the Padlock icon in the lower left corner and enter your password.
- Go through every category in the list (located on the left), and select Snagit from the list on the right to grant access.
- Try a new capture in Snagit.