Online store – Tax-exempt orders
Online orders placed in the United States are subject to sales tax.
If tax-exempt, when placing an order in our online store, enter your Tax ID number at the top of the checkout window when you are entering your credit card details.
Online store – VAT exempt orders
Online orders placed outside the United States are subject to VAT.
You can enter a valid VAT ID during checkout to remove VAT and proceed with your order. The Enter VAT ID option can be found on the payment details page during checkout.
Online store – Tax-exempt and VAT refunds
If you've already purchased online, and need a Tax or VAT refund, you can submit a tax refund request directly with FastSpring, our e-commerce provider. You can also use this process to add your VAT ID to future receipts.
Please visit the FastSpring support site and fill out the form to submit a ticket. You will need to provide:
- A copy of your tax exemption certificate (or VAT ID), and
- Your order number.
Phone, fax & email – Tax-exempt orders
Orders placed via phone, fax, or email in the United States are subject to sales tax.
If tax-exempt, please provide a copy of your tax exemption certificate when placing your order:
- To place a tax-exempt order with a credit card, please contact us over the phone at 888-750-0685.
- To place a tax-exempt order with a purchase order, please fax it to 800-576-7339 or contact our team at orders@techsmith.com.
See Phone and Fax Purchase Information.
Phone, fax & email – Tax-exempt refunds
Tax-exempt individuals and entities can request a refund of the tax paid on an order.
Please submit a request for a return. You will need to provide:
- A copy of your tax exemption certificate, and
- Your order number or a copy of your receipt/invoice.