How Do I Update My Billing Information for My Subscriptions?

To use a different credit card for renewing your maintenance or subscription:

1. Visit techsmith.onfastspring.com/account and enter the email address associated with your account.
2. In your inbox, open the “Manage Your Orders” email and follow the link.
   
   

   You can also access the billing system from:

   • manage.techsmith.com > Online store orders.
     
   • or myaccount.techsmith.com > Products > Subscriptions.
     
3. Go to the Subscriptions tab.
4. Next to the product for which you want to update the credit card, select Manage > Update payment method.
   
5. Select Add Payment Method and add a new credit card.
6. Next to the card, select Use This.
   

The credit card is now marked as Current. If you have any questions, please submit a ticket.

To edit the account details that will appear on your future invoices:

1. Visit manage.techsmith.com and sign in to your TechSmith account.
2. Select Online store orders > Account.
3. In Account information, select Edit details.
   
4. Update the account details for your next online store orders.

In manage.techsmith.com > Direct orders, you can view:

You can use purchase orders to get a yearly product subscription.

1. Visit manage.techsmith.com and sign in to your TechSmith account.
2. Select Direct orders.
3. In Payment method, make sure that the purchase order is set as the Primary method.
   
4. If you already purchased a subscription with a purchase order, you can:
   • Purchase additional seats. See this support article.
   • Purchase additional products. See this support article.
   
   

   If you have not placed any direct orders with a purchase order yet, please contact our sales team to place your order. See Phone and Fax Purchase Information.

   After your order is placed, please make the payment within 30 days. See this support article.

1. Visit manage.techsmith.com and sign in to your TechSmith account.
2. Select Direct orders.
3. In Payment method, select Add credit card and add the card details.
   
4. Please note that:
   • For multi-seat subscriptions, we accept the following credit card types: American Express, Discover, MasterCard, Visa.
   • Cardholder name, address, and email address can be different than in Account details and are used for bank verification and anti-fraud purposes. To create an invoice, we will use the billing address in account details.
   • The Expiration date should be at least 60 days from the current date. Otherwise, if you decide to return a product purchased using this card, you may experience delays in receiving a refund. For more details about refunds, see TechSmith Return Policy.
5. Make sure that you entered all the credit card details correctly. You will not be able to edit credit card details later. Then click Save card.
6. Next to the added card, select Set as primary.
   
7. If you already purchased a subscription with a credit card, you can:
   • Purchase additional seats. See this support article.
   • Purchase additional products. See this support article.
   
   

   If you have not placed any direct orders with a credit card yet, please contact our team to place your order. See Phone and Fax Purchase Information.

Your account for direct orders includes the following details, all of which you can edit:

To edit the account details for your next direct orders:

1. Visit manage.techsmith.com and sign in to your TechSmith account.
2. Select Direct orders.
   If you have multiple subscriptions, it does not matter which subscription page you have open—your account details will be updated for all of your subscriptions in direct orders.
3. In Account details, select Edit details.
   
4. Update the account details for your next direct orders.