While the initial purchase is a one-time fee, you must have an active maintenance agreement to continue receiving the benefits of maintenance, including access to minor updates/bug fixes for the products.
As of November 16, 2021, all purchases of Snagit, Camtasia, and the Bundle include one year of Maintenance*. Active maintenance provides access to:
- The latest new releases and features, guaranteed! A new version comes out every year.
- Premium technical support, including live phone and chat, plus expedited response times on email and online tickets (phone support U.S. only).
- Certification training to develop skills, including 20+ exclusive how-to videos each for Snagit and Camtasia.
Additionally, Maintenance benefits also include volume discounts, extended version support, and one software key that lets you easily package, deploy, and manage all your 5+ licenses.
Customers who opt to renew Maintenance annually will continue to receive all the benefits that a current/active agreement offers, including annual releases at a low cost – a great value compared with the cost of an upgrade or a new license.
*Upgrade purchases began including the first year of maintenance on September 1, 2020.