An error message appears when stopping a recording or when attempting to open Camtasia: "The temporary directory used by Camtasia is invalid."
This error occurs if the temporary folder in Camtasia does not exist or if your account does not have proper read/write access to the folder.
Ensure that the folder exists and your account has read/write access to that folder. Also, make sure the folder is in a local location, and is not in a roamed or network location. If you are unsure, make a new folder in C:\Program Files\TechSmith\Camtasia 2020, change the Temporary Storage Folder to this new folder and try Camtasia again.
To review which folder is being used as the temporary folder:
- Open Camtasia.
- Select Edit > Preferences > Advanced > Temporary Storage Folder.
- Review the current folder under Temporary Storage Folder. To switch the folder, click Browse and select a folder that has appropriate permissions.
Tip: Always Save Internally
For the best performance and to protect your data please work on your projects from your local hard drive. Avoid network drives and cloud drives while working on a project including exporting. Use external drives for transferring, backup, and archiving only.
- Open Camtasia Recorder.
- Select Tools > Options > General.
- Review the current folder under Temporary folder. To switch the folder, click Browse and select a folder that has the appropriate permissions.