Scrolling Arrows Do Not Appear When Capturing Google Chrome With Snagit

Problem

Capturing with Snagit in Google Chrome 86.0 and newer does not display the arrows to initiate the automatic scroll.

If you are experiencing this issue in a different web browser, please try the solutions here.

mceclip1.png

Solution

This is a known issue that is fixed in Snagit 2021.0.1 and later. Select Help > Check for Updates in Snagit to install the latest version. If you are running Snagit 2020 or earlier, or still experiencing issues scrolling please try the following solutions.

Use Panoramic Scroll

If you are experiencing issues with the latest update in Chrome, try Panoramic Capture.

Selection Area Tips

  • Resize the web browser or application window to a larger size so it is easier to view the content as you scroll or pan during capture.
  • Do not include the scroll bar in the selection.
  • Consider excluding irrelevant content in the capture such as blank margins, online ads, etc.
  • Disable floating toolbars before capture.

Scrolling and Panning Tips

  • Scroll smoothly. Do not scroll too fast or slow.
  • Scroll or pan one direction at a time. Try not to zigzag.

Panoramic scrolling capture may have trouble accurately capturing parralax websites.

Use a Different Browser

If you receive an error or no response when capturing a website, open the URL in a different web browser, such as Mozilla Firefox, Internet Explorer, or Microsoft Edge. Results may vary across web browsers based on website content.

Use your Web Browser's Incognito/Private Mode

Most web browsers have the ability to browse in an "incognito" or "private" window. These alternate browsing modes usually disable all third party extensions and add-ons which can potentially interfere with Snagit's scrolling ability.

Set Application Zoom to Default

For best results, set the zoom level in the application to capture to the default 100%.

Check your Security Software

Security and identity protection software is frequently changing. This software can sometimes falsely detect Snagit (or other trusted applications) as a potential threat and block the software from working properly. To verify your security software is not causing an issue, disable the security software and then take a scrolling capture again with Snagit. If you are able to capture, contact the security software manufacturer for instructions on how to add Snagit to the exclusions list (sometimes referred to as the white list).

Do not forget to turn your security software back on after you have finished testing with Snagit!