You Must Sign In or Enter a Software Key To Use Camtasia


When opening Camtasia you are presented with the following message:
You must sign in or enter a software key to use Camtasia. 



This is a known issue that is fixed in Camtasia 2021.0.4 and later. Select Help > Check for Updates in Camtasia to install the latest version.

If you are unable to update or the issue remains in order to fix the problem please follow these steps:

  1. Make sure Camtasia is closed
  2. Open a run window by holding your Windows key + R key on your keyboard
  3. Copy and paste in the following: %programdata%\TechSmith\Camtasia Studio 21\
  4. Find and delete the Identity folder
  5. Find and delete the Reginfo.ini file
  6. Start Camtasia and see if you have the same issue