You Must Sign In or Enter a Software Key To Use Camtasia

Problem

When opening Camtasia you are presented with the following message:
You must sign in or enter a software key to use Camtasia. 

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Solution

Select Help > Check for Updates in Camtasia to install the latest version.

If you are unable to update or the issue remains in order to fix the problem please follow these steps:

  1. Make sure Camtasia is closed
  2. Open a run window by holding your Windows key + R key on your keyboard
  3. Copy and paste in the following: %programdata%\TechSmith\Camtasia Studio 24\
  4. Find and delete the Identity folder
  5. Find and delete the Reginfo.ini file
  6. Start Camtasia and see if you have the same issue
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