At manage.techsmith.com, you can view and manage your Direct orders (multi-seat subscriptions purchased via the sales team) for these cloud products:
|Video Review||TechSmith Assets for Snagit|
|TechSmith Knowmia Pro||TechSmith Assets for Camtasia|
|TechSmith Audiate||Screencast Pro|
You can purchase your multi-seat subscription via our Sales team, and then get more products and seats by yourself in manage.techsmith.com > Direct orders.
Credit card error may occur when you make a multi-seat purchase:
- Sales team creates your multi-seat subscription.
- You or the Sales team purchase additional products or seats.
- You or the Sales team renew the subscription early or after it expires.
If your credit card payment fails, the order is not created. You can view an error message with details about why the payment failed (for example, incorrect credit card details or insufficient funds).
Please contact the card-issuing bank to resolve the issue. Or, add a new primary credit card.
Then try and place the order again. If the payment error persists, please contact our Customer Service team.
This help topic is for Assets for Camtasia, Assets for Snagit, Audiate, Knowmia Pro, Screencast Pro, and Video Review.
If you are looking for information about Camtasia, Knowmia Enterprise, Snagit, or our other products, please visit our help center.
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